Recent Posts

Meet The Team: Matt Caulfield, Production Manager

9/18/2018 (Permalink)

General Meet The Team: Matt Caulfield, Production Manager Matt Caulfield is a Production Manager at SERVPRO of Southbury/Torrington.

Going above and beyond is the norm for our employees.

Every day, we see them give their all and then some to our customers. This month, we'd like to recognize Matt Caulfield for his dedication to his work at SERVPRO of Southbury/Torrington.  

Matt has been at SERVPRO for five years, having come from the construction and mortgage industries. He is the kind of guy who throws himself whole-heartedly into whatever he does and has worked his way to a position of Production Manager at SERVPRO.  Matt is an extremely dedicated professional who is courteous, cares about his customers, is quick to return phone calls and sincerely wants the best outcome for his clients. In fact, clients often go out of their way to let us know how impressed they were with Matt's service.  

Matt lives in Milford, CT and is an avid fan of the Minnesota Vikings and the Georgia Bulldogs. An athlete himself, Matt loves snowboarding, football and working out. He can't pass up a piece of pizza and loves country music. I was surprised to learn that his favorite tv show is "This is Us" - you never know who is watching that show! His dream is to spend time on a Caribbean Island someday.  

Matt's co-workers know that if they need a hand with anything, he is there to help- often without being asked. He is a pleasure to work with and brings a positive vibe to our office and the work site.  Matt finds it personally rewarding when he can take an overwhelming loss and turn it around for the very best outcome for the customer. In an industry like ours, where homeowners are dealing with stressful and often emotional situations, Matt's commitment to help, and not just "get the job done", truly makes a difference. 

If You Have a Unique Water or Fire Damage Situation, We Have a Unique Solution!

9/12/2018 (Permalink)

Commercial If You Have a Unique Water or Fire Damage Situation, We Have a Unique Solution! The SERVPRO of Southbury/Torrington team restoring a warehouse after a vehicle fire caused massive smoke and soot damage.

During our years as a water, fire and mold restoration company, we have been called to thousands of jobs. 

While most of the damage we see is due to typical sources such as frozen pipes, appliance leaks and furnace puffbacks, there are some disasters that cannot have been expected. We’ve been to homes in which electronic toys have caught fire, causing smoke damage throughout the home.  The mess that can be left by an exploding fire extinguisher is astonishing. We’ve also seen more than one commercial building with widespread water damage due to a coffee maker supply line leak. 

Vehicles are also an unexpected but not so unusual source of fire and smoke damage. We’ve been to a home in which a ride-on lawn mower caught fire in the garage as well as cleaned up the glass and debris left when cars have accidently driven into homes and businesses.  We recently responded to a call from a corporation in which a vehicle caught fire on the loading dock of a warehouse, causing smoke and soot damage to the 200,000 square foot warehouse. 

No matter how unique the situation, our team has the experience, resources and training to meet the challenge. We are able to arrive on the scene 24/7 and assess the situation and establish a recovery plan.  As a franchise, we have access to all of the resources that the SERVPRO corporation has to offer.  If you find yourself in a water or fire damage situation that you would never have imagined, give us a call at (203) 267-6262.   

Is Your Southbury Household Prepared For a Disaster?

9/7/2018 (Permalink)

General Is Your Southbury Household Prepared For a Disaster? September is National Preparedness Month.

September is National Preparedness Month, a time to go over your family's emergency plan. 

When establishing an emergency plan, be sure to consider the specific needs of the members of your household.  Discuss your needs and responsibilities and how people in the network can assist each other with communication, care of children, business, pets, or specific needs like the operation of durable medical equipment. Create your own personal network for specific areas where you need assistance.  Keep in mind some these factors when developing your plan: 

  • Different ages of members within your household 
  • Responsibilities for assisting others 
  • Locations frequented 
  • Dietary needs 
  • Medical needs including prescriptions and equipment 
  • Disabilities or access and functional needs including devices and equipment 
  • Languages spoken 
  • Cultural and religious considerations 
  • Pets or service animals 
  • Households with school-aged children 

Also consider your elderly friends or neighbors in your plan. They often need help and do not always have local family.  

SERVPRO of Southbury/Torrington is dedicated to helping our community when disaster happens. If you have a flood or fire emergency, call us at (203) 267-6262.

If You Suspect Mold in Your Torrington, CT Home, Take These Steps

8/23/2018 (Permalink)

Mold Remediation If You Suspect Mold in Your Torrington, CT Home, Take These Steps Mold on your windowsill is typically a sign that your window has a leaky seal. Call SERVPRO of Southbury/Torrington if you find mold in your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Southbury/Torrington for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Southbury/Torrington  specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

Some restoration companies advertise “mold removal” and may even guarantee to remove all mold. This is a fallacy because removing all mold from a house or business is impossible; microscopic mold spores exist almost everywhere, both indoors and outdoors. Here are the facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

The sooner you address a potential mold problem at your home or business, the less invasive the clean up will be. If you see any suspicious growth or smell a musty, mildew scent in your kitchen or bathroom,  call our Torrington office to schedule an appointment.

Water Damage Restoration of Flooded Basements in Southbury, CT

8/14/2018 (Permalink)

Water Damage Water Damage Restoration of Flooded Basements in Southbury, CT Basement floods can be caused by heavy rains, sewer backups, a broken pipe or a hot water heater tank failure.

The area in a home or business that is most at risk of being flooded is the basement. A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Torrington, CT basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure

There are some precautions that can be taken to reduce the likelihood of your basement flooding. Many Connecticut residents have a sump pump installed in their home to keep their basement dry. Grading the land around your foundation away from your home or building a drainage ditch are also effective measures. If you don't have a flood but your basement has high humidity that might lead to a mold problem, running a dehumidifier in your basement will help. 

Have Questions about Basement Flooding?

Call Today - (203)267-6262.

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Southbury/Torrington and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded?

Call Us Today (203)267-6262 – We’re Ready To Help 

Ways That Commercial Property Owners Can Avoid Water Damage To Their Business

8/8/2018 (Permalink)

Commercial Ways That Commercial Property Owners Can Avoid Water Damage To Their Business A coffee maker supply line leak at this office building caused an entire floor to flooded with water.

If you run a business in the Southbury area or own commercial property that you lease out, it is especially important that you are vigilant about water leaks. 

Whether water is leaking in your building due to a plumbing leak, an appliance malfunction or a leaky roof, even a small amount of excess water can lead to significant water damage repair costs. Here are some warning signs that action is needed to protect your property from water damage. 

  • Water Bill. Keep an eye on your water bill. An unusually high water bill can indicate a plumbing leak. 
  • Sinks for a leaking pipe joint or P-trap. 
  • Appliances. Check behind and under refrigerators and dishwashers for any moisture. Appliance leaks often show degradation do the floors they are on top of, such as peeling of vinyl, water stains on the concrete or warping of wood. 
  • Appliance Supply Lines. Check the supply lines to make sure they are sound and free of wear or corrosion. Don’t forget to check your pod style coffee maker, so popular in offices nowadays. We recently mitigated water damage at a commercial property in which the coffee maker supply line burst, causing a flood throughout the facility! 
  • Toilets – Check for broken toilet tank flappers. If a toilet is not flushing properly, is leaking or running have your plumber repair it as soon as possible.  
  • Smells. If your tenants notice an odd or foul smell, it could be a sign of a sewage issue and should not be ignored.  
  • Ceilings and Walls. Water stains on the walls and ceilings directly below bathrooms are an indication of a pipe leak and should be inspected.  
  • Roof. Because of their flat roofs and rooftop HVAC systems, commercial properties are at risk of water damage due to a leaky roof.  Keep an eye out for stains on the ceiling, a musty smell in the attic, peeling paint around your skylights as well as damaged shingles and flashing. 

One of your most important resources in avoiding water damage at your commercial property is your tenants and employees.  If you lease space to others, whether at a shopping center or office park, educate your tenants on the warning signs of a water leak. In our experience, most tenants are very cooperative in keeping an eye out for things such as moldy smells and stained walls. Their business depends on staying open and it’s in their best interest for potential problems to be addressed.  Let your tenants know that you are open to reports of problems at the facility, no matter how small they may seem.  If you own a business, let your employees know what to look out for. Assign somebody to inspect for potential issues on a weekly basis.  

Every commercial property owner should have a good relationship with a local plumber. When you have a problem, it will ensure that you have prompt and quality service.

If you have a water leak or flooding at your Torrington area business, call us at (203) 267-6262 for immediate service. We understand the importance of cleaning up water in commercial properties quickly and have a team on call 24-7 ready to respond to your call.  

Removing Sticky Cigarette Residue and Odor From Your Torrington, CT Home or Apartment

7/31/2018 (Permalink)

Cleaning Removing Sticky Cigarette Residue and Odor From Your Torrington, CT Home or Apartment The removal of cigarette tar and odors can make a dramatic difference in your Southbury, CT home or apartment.

The residue and tar left on the walls of a home after years of smoking can be difficult to remove. If your home is being sold or apartment being released, the cigarette stains will need to be cleaned off of your walls and odors removed from the home.  

Environmental Tobacco Smoke (ETS) is a complex mixture of over 4,000 compounds. Tobacco smoke clouds the air and sticks to every surface of the area. Sticky, highly toxic particulates, like nicotine, can cling to walls and ceilings. The residual gases left behind from smoking can be absorbed into carpets, draperies, and upholstered furniture. The visible signs of tobacco residue can be easily seen as a yellow or brown sticky substance that is left on all surfaces and furniture in areas where smoking has taken place. This residue, made up of very tiny particles of tobacco smoke, is difficult to remove.  Cigarette smoke is absorbed into every nook and cranny of the home- including furniture, carpets, and even behind the walls. If the building has an HVAC system, it can carry the smoke odor throughout the building. If you are an apartment complex manager, this can cause other residents to complain of the air quality in their apartments. 

If you have attempted home cleaning methods and they have not been successful, you may need to call in a professional restoration company.  The process to remove cigarette smoke residue is multi-tiered and requires a number of steps. SERVPRO of Southbury/Torrington has the training to eliminate offensive odors and remove tar from walls. We have the equipment needed to penetrate surfaces such as carpeting, drapery, furniture and bedding.  We use a tool called an Ozone Generator to oxidize odor and eliminate odors from pets, nicotine, mildew and more without the use of toxic chemicals. Our air scrubbers assist in removing odor particles from the air.    

When the process is complete and your home is free of foul smells and the sticky tar removed from your walls, our team will seal your walls, ceilings and other surfaces and repaint them, leaving you with a fresh, clean surface.  

Rebuilding Southbury After the Storm

7/23/2018 (Permalink)

Storm Damage Rebuilding Southbury After the Storm Our crew responding a call after a tree caused roof damage during the tornado that hit the Southbury area in May.

Our franchise continues to work on homes and businesses throughout the Litchfield County area that suffered storm damage after tornadoes struck the area in May. Many of the homes that we are restoring had structural damage from trees that fell on them as well as water damage.

As tornadoes are an unusual occurrence in Connecticut, most of the homeowners that we have been working with were shocked that this had happened to them. We understand that when a home has been severely damaged from a storm it can be an emotional experience for the homeowners. With record numbers of calls coming into our office the day after the storm, we knew that our crew was going to need to be ready and available to put in some long days and weeks to meet the needs of all of our customers.

Many of the homes that we responded to required board ups and tarping of the roofs, walls and windows that had been damaged from trees falling and high winds. As soon as the trees were removed, we were able to send crews out to tarp and board up. The water damage restoration has been ongoing for the last two months and our construction crew has started the rebuilding process in many homes. They've been out rebuilding roofs, laying new carpet, installing new kitchens and replacing walls.

Ours is not a glamorous job but it can be very rewarding to help a homeowner move back into their home. We recently received an email from a customer whose words of thanks really made our day.

"I am a homeowner from Southbury, CT. I wanted to let you know how wonderful your team has been since our first contact with them on 5/16, the day after a tornado hit our home. Peter, Felicia, Anthony, Lucas and Eric have been so helpful. I am most impressed with their kindness, compassion and genuine caring towards us and our situation. They have made a difficult time easier to handle because of their professional and personal response to us. I would highly recommend your services! Thank you!"

Smoke and Soot Damage Restoration in Southbury, CT

7/16/2018 (Permalink)

Fire Damage Smoke and Soot Damage Restoration in Southbury, CT The vinyl siding on this porch created wet smoke damage, which is sticky and difficult to clean,when it melted during a Southbury house fire.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Southbury/Torrington will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (203)267-6262. 

SERVPRO of Southbury/Torrington Offers Post-Restoration Construction Services

7/9/2018 (Permalink)

Building Services SERVPRO of Southbury/Torrington Offers Post-Restoration Construction Services SERVPRO of Southbury/Torrington offers full post restoration construction services- from renovating bathrooms to replacing your roof.

Most people know that SERVPRO is the nation's leader in water and fire damage restoration.

You've seen the commercials, our trucks out on the road and perhaps a friend has used our service.  However, many of our restoration customers are surprised to learn that our franchise, SERVPRO of Southbury/Torrington, offers construction services as well.  

After the fire is put out, the water is extracted, the structure dried, the odor removed, the mold remediated, and the contents cleaned, there is often still the issue of returning the physical structure back to preloss condition. When our restoration crew has completed the restoration of water and fire damage in a structure, our building services team will take over for the rebuilding phase. 

Our expert contractors will meet with you to assess the damage and formulate a plan to rebuild your home or business. Whether you need a few walls in your home sheetrocked, a total replacement of your kitchen or a new roof, our team is trained and experienced to take do the job. We work with your home owner's insurance company estimator to ensure that the repair costs are in line with your policies coverage.  

Using our building services team for your construction needs streamlines the process for you, enabling you to get back into your home as soon as possible. If you've had a fire in your Milford home, we know that you have been through a traumatic experience. Our goal is to leave our customers a home that is better than before to return to after construction is complete.