Recent Posts

Water and Fire Damage Restoration at Area Restaurants

8/15/2022 (Permalink)

Restaurant owners know that it is an unpredictable business.

Anything can be thrown your way and an experienced owner is an expert at handling emergencies quickly and adeptly as they arise.  Restaurants are particularly susceptible to water, fire and mold problems and our franchise receives calls on a regular basis from restaurant owners who require our restoration services.  

With several cooks in the kitchen and hot stoves going all day long, kitchen fires occur frequently. Even a small fire in your commercial kitchen might necessitate a temporary shut down of your restaurant.  The smoke odor quickly spreads throughout the restaurant, is absorbed into upholstered chairs, carpeting, walls and drapery. SERVPRO of Southbury/Torrington uses specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.  

Often in conjunction with fire damage in restaurants is water damage from rescue efforts. The water damage can originate from a sprinkler system setting off in response to detected smoke or from the fire department’s rescue efforts. Some of our clients have also had water damage in their restaurants due to a burst pipe, appliance malfunction or human error. Regardless of the cause, it is important to call us to restore your building immediately. A failure to properly address water damage in your restaurant can lead to additional problems such as mold growth. 

Mold in restaurants can be particularly troubling as the environment (water and steam) has high humidity levels, creating prime real estate for mold growth. Any mold discovered in your restaurant requires professional remediation. Mold might grow behind walls or ceiling tiles, flooring or even under your restaurant carpeting (think of how many drinks are spilled every day). 

If you own a restaurant in the Torrington area, give us a call at  (203) 267-6262We will schedule an appointment to come out and discuss any current concerns that you have for your building as well as set up an Emergency Ready Profile, which will enable you to quickly act if your restaurant does have fire, water or mold damage in the future. 

Why SERVPRO for Water Damage Restoration?

8/15/2022 (Permalink)

Most people know that SERVPRO is the nation's leader in water damage restoration.

You've seen the commercials, our trucks out on the road and perhaps a friend has used our service. However, many of our restoration customers are surprised to learn that our franchise, SERVPRO of Southbury/Torrington, offers construction services as well.  

After the fire is put out, the water is extracted, the structure dried, the odor removed, the mold remediated, and the contents cleaned, there is often still the issue of returning the physical structure back to preloss condition. When our restoration crew has completed the restoration of water and fire damage in a structure, our building services team will take over for the rebuilding phase. 

Our professional and licensed contractors will meet with you to assess the damage and formulate a plan to rebuild your home or business.

Whether you need a few walls in your home sheet-rocked, a total replacement of your kitchen or a new roof, our team is trained and experienced to do the job. We work with your homeowner's insurance company estimator to ensure that the repair costs are in line with your policy's coverage.  

Using our building services team for your construction needs streamlines the process for you, enabling you to get back into your home as soon as possible. If you've had a fire in your Milford home, we know that you have been through a traumatic experience.

Our goal is to leave our customers a home that is even better than before their disaster happened.

OUR WORK

kitchen that we rebuilt after it experienced extensive water damage from a pipe burst in Middlebury.

Flooring, walls and molding replaced after water damage in a Waterbury home. 

Kitchen rebuild in a Torrington home. 

New walls and ceilings after an ice dam caused mold in this New Haven County home.

The Green Machines and What They Do

7/14/2022 (Permalink)

Your Southbury area business has had water damage. Perhaps a pipe has broken, a toilet overflowed or your coffee maker line sprung a leak.

You’ve called SERVPRO of Southbury/Torrington and have been assured that the crew is on their way to clean up the mess. After our property manager has inspected your property, work will begin based on their assessment. The crew will start to unload the trucks and begin work. While the bright green equipment is getting set up throughout your facility, you will likely wonder what all of it does.

When water damage occurs, we typically use the following equipment.

Air Mover and/or Axial Fans: Professional grade air movers and axial fans produce more air movement than a standard household fan. The higher volume of air being moved increases the rate of evaporation, helping to dry the structure as quickly as possible.

Dehumidifiers: A dehumidifier removes water vapor from the air by condensing it out against refrigerated fins. The water is stored and then periodically purged from the machine by use of plastic tubing. The tubing will generally be run so that it dumps water down a drain, such as a bath tub or sink, or sometimes out a window or door. Professional dehumidifiers pull much more vapor from the air than a household dehumidifier. In this way they are generally more efficient.

Air Scrubbers: An air scrubber might be used if your loss is a result of water classified as grey or black, which means that it came from a contaminated source or through building materials. These machines remove airborne particulates by trapping them in HEPA filters. Air Scrubbers are also used in cases where a customer has a health condition that requires the air quality be monitored.

Specialty Drying Equipment: There are a variety of different tools available to our technicians for use in specialty circumstances. For instance, a floor drying mat system allows the technician to create a vacuum system for removing moisture from hardwood floors, in order to try to dry them in place. This helps the floor dry faster, and generally gives us a better chance of saving the hardwood flooring.

If you have any questions about the equipment being used during the restoration of your commercial property, our crew chiefs and technicians are always available to explain the process and what the function of each of those machines in your building is.

We understand that our customers are not experts in water damage restoration. When you have water damage, we are here to help restore your property quickly and efficiently.

What Burned?

7/14/2022 (Permalink)

One of the most important things we need to know in order to properly treat fire damage is what materials burned. 

This information will help us determine what kind of smoke damage you have and establish the proper restoration plan. Not all smoke is equal  and each different type requires a different method of cleaning.  A quick breakdown of the types of smoke residue is:

  • Wet Smoke Residue -Wet smoke residue occurs from smoldering fires with low heat.  During these fires, synthetic materials such as plastics and rubbers, carpeting, furniture and electronics will have slowly smoldered. They tend to have a pungent odor and leave a sticky residue.  During cleaning, wet smoke residue can smear, making cleanup more difficult. 
  • Dry Smoke Residue – Dry smoke residue occurs during fast burning fires that burn at a high temperature. Natural materials such as paper, leather, natural rubber and wood are present in dry smoke fires.  Dry smoke residue is generally dry, powdery, gray in color and does not smear much. Homes that have experienced these fires are easier for our crew to restore. 
  • Protein Residue – Protein fires are most commonly caused when food burns in a kitchen. Protein residue is essentially invisible and a homeowner may be under a false impression that the damage is minor. However, there is actually soot covering the surfaces. If not properly removed, protein smoke will discolor paints, varnishes, and other finishes on your walls and cabinetry. One major indicator that there is an invisible residue after a kitchen fire is a very strong, obnoxious odor. 

The SERVPRO of Southbury/Torrington team treats each fire damage job individually and will determine which course of action to take after arriving at your home.  Call us at (203) 267-6262 for a quick response, an evaluation of your home's fire damage and a professional restoration plan. 

24-7

6/21/2022 (Permalink)

Many of our clients are commercial property owners. When you own a business in Connecticut, you cant afford to shut your doors for any length of time. If your building suffers from water, mold or fire damage, a quick response and timely restoration is necessary. 

We know that you can't afford to wait around for a water restoration company to call you back and "try to get there by the end of the week". If your business has been damaged, you need help and you need it now. That's why at SERVPRO of Southbury/Torrington, we have a crew on call 24-7. If you have an emergency, we will be there asap - even if it's at night or on the weekend. We are part of the community and here to help. If you are reading this because your business is flooded, call us now for immediate service. 

Why Can't I Clean Up After a Fire Myself?

6/2/2022 (Permalink)

Not only does a house fire leave devastating structural damage when it carves its way through a home, the smoke that permeates the walls, floors and furnishings also causes substantial loss.  House fires leave a layer of visible soot covering many of the surfaces of a home and unseen smoke in both hard and soft surfaces.  

Soot cannot be cleaned off of surfaces easily and requires professional fire damage restoration. Soot is comprised of fine black particles (about ¼ the size of a dust particle) that is the byproduct of the chemical reaction produced by a fire. It settles on surfaces after being carried through the home by smoke. The composition of soot varies based on the type of solid matter that has burned. Some soot, such as from natural materials like paper or wood, is dry and easier to clean. Soot from synthetic materials, such as plastics and nylon, is sticky, thick and black and the removal process is more complex. It is important to call SERVPRO in to begin work immediately when you have a house fire because the soot that has settled on everything is acidic and will start to damage surfaces if not removed.  When called to your home for fire damage restoration, the SERVPRO of Southbury/Torrington team will inspect the soot in your home to determine what the best course of treatment will be.   

The damage that a house fire can cause is substantial and requires several layers of restoration. First, our team will board up the windows of a home and tarp the roof if required, to protect it from further damage. We then extract the water damage that is usually present due to the fire departments efforts. The next step is the removal of the smoke and soot from your home. Often, we will inventory and pack up your furnishings and belongings to be cleaned off site.  To remove the smoke smell (which has most likely infiltrated everything in your home!), we use thermal foggers. Thermal foggers blanket your home with odor neutralizing particles, eliminating the smell permanently. Air scrubbers remove the smoke particles from your homes circulation system, making it safe to breathe again. Once the water, smoke and soot are removed, we clean and sanitize your home.   

Finally, the rebuilding process can begin. Unlike some restoration companies, SERVPRO of Southbury/Torrington offers construction services by a fully licensed contractor. Chuck Lynch, is our Construction and Repair Manager, and his crew will rebuild your home, whether you require a few small repairs or a total rebuild.  From the emergency board up to the last picture hung back on your wall, our team is with you 100% of the way through the restoration process after your home has a fire.  

When Appliances Break

5/31/2022 (Permalink)

Floods can happen without warning - you turn on your washing machine that has been working fine and the next moment, water is everywhere. Our team has been to thousands of water damage restoration jobs in the Southbury area and have identified the main causes of flooding from household appliances in our area. 

HOT WATER HEATER

Did you know that about 75% of tank water heaters fail by the time they’re 12 years old, typically due to leaks or burst tanks? The average cost of damage from a water heater failure is $4,000. Proactive tasks include: inspecting your tank regularly for leaks.An inspection should include flushing the tank, inspecting the anode rod, examining shut-off values and checking water heater piping. 

WASHING MACHINE

More than half of all water damage are due to broken washing machine hoses, with damages average more than $6,000. So, an easy way to reduce your risk of a flood is to inspect your hoses once a month and look for signs of impending leaks, such as blisters, bulges, cracks, discoloration or kinks.

DISHWASHER

Dishwashers usually fail when they are 10-12 years old, with flooding damage from a dishwater leak averaging $5,000. Keep an eye on connections and small parts, which are often the cause. Tighten the drain line where it connects to under-sink plumbing. Choosing a steel-braided hose over a rubber one is always recommended as well.

REFRIGERATOR

We all love our ice makers (remember having to fill the old cube trays? However, ice makers are the primary cause for water leaks in a refrigerator. Replace copper water lines with braided steel alternatives. Check the water supply line behind the fridge yearly. Tighten the compression nut to prevent a slow drip from causing hidden damage.

AIR CONDITIONER

When an HVAC air conditioners is installed in the attic, it can cause the most damage because water can leak throughout the entire home. Installing a secondary drain line and drain pan overflow switch can help. Also, have your A/C maintained regularly, which includes changing the filter and checking the refrigerant level.

When High Winds Damage Your Roof

5/17/2022 (Permalink)

When storms bring strong winds, they can wreak havoc on homes and businesses as well as the trees and landscape around them.

The roof of a structure is particularly vulnerable to wind damage. In addition to the risk of a tree or tree limb falling on the roof, shingles on the roof can be loosened, which allows rain to infiltrate the protective surface of the roof. This results in disintegration of the wood beneath, affecting the roofs integrity and performance as well as leaving the building vulnerable to water damage. 

When our office receives a call that you have water damage from a tree falling on your roof or due to roofing shingles being ripped off, we will quickly schedule an inspection appointment. Time is crucial when addressing water damage. Our property manager and crew chiefs will do a thorough examination of the interior and exterior of your building. This will help them determine the level of the damage and give them the information they need to establish a renovation plan.

We understand that this is the first water damage experience  for many of our customers and you might be unversed in the terminology and equipment being used. Our property managers are known for their communication skills and will clearly explain the process and why certain steps need to be taken and are happy to answer all of your questions. 

Depending on what type of damage is present, the restoration work might begin immediately or we will schedule a return visit to begin the work. In the case of flooding, we will use specialized pumps and vacuums to remove water from the affected areas. Dehumidifiers and air movers will be used to reduce the moisture from the air and ensure that mold and mildew do not grow. After removing any unsalvageable insulation, flooring and wall material, our technicians will disinfect the hard surfaces and clean the remaining carpets.

The SERVPRO of Southbury/Torrington franchise is unique in that we have on our team a licensed contractor and his crew who are available to repair your roof, replace damaged floors, walls and baseboards and even rebuild your kitchen after the water has been removed.

Flooding Happens. We Can Help.

5/12/2022 (Permalink)

The rain last week has caused flooding to a number of area homes and businesses. We've received many calls from home and business owners who need help drying out their homes. SERVPRO of Southbury/Torrington is considered an essential business and we are open and cleaning homes throughout the closure. For their safety as well as our customers, our team is sticking to safety precautions while we work.

The reality is that flooding still happens and needs to be cleaned up quickly to prevent secondary damage. Quick action is the key to limiting damage if you have flooding. Here are some actions that can prevent mold from growing in your  home. 

  • Protect your belongings – remove light furniture and upholstered items as well as other items that are susceptible (cardboard boxes, carpets and other porous items) from the affected area. 
  • Remove as much water as possible using a wet/dry vacuum. 
  • Use fans to circulate the air and speed up the drying process. A good rule of thumb is to run the fans for an additional week after the area appears dry. 
  • A dehumidifier can be used as well to remove excess moisture and dry out the room. 

Water damage can easily be hidden underneath rugs or carpet, so be sure to give your home a thorough inspection if you suspect water damage. Although carpets can be steam cleaned, they are tough to treat and padding typically cannot be saved. 

If you do have wall to wall carpeting in your basement that has gotten wet from flood water, give us a call. We are an IICRC trained mold and water mitigation company and have the tools and expertise to treat your New Haven County home for damage.

Start to Finish: We're With You all of the Way.

5/4/2022 (Permalink)

If you home has experienced water or fire damage that has affected your roof, windows or exterior walls, protecting your home is our immediate concern. After receiving your call, our crew will come out to your home and tarp and board up damaged windows and roofs. This prevents additional damage from rain or debris as well as secures your structure and its contents. 

Once we've made certain that no further damage can occur, we begin the restoration process. We remove any remaining water and dry out the structure. Our office staff will order a dumpster for you and the crew will discard any materials such as flooring, insulation and wet sheetrock that are unsalvageable.  Our team sorts through and inventories your belongings, working with your insurance adjustor to determine which items are salvageable. Contents that can be saved are restored professionally, typically off site at our production facility. Your home will be sanitized and ready for reconstruction.  

The professionals at SERVPRO of Southbury/Torrington can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low. Our Connecticut certified construction team can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality. 

The services that we provide includes:  

  • Carpet Repair and Installation 
  • Board Up 
  • Document Drying 
  • Dry Cleaning 
  • Drywall Installation 
  • Drywall Removal 
  • Electrical Services 
  • Furniture Restoration 
  • General Contracting 
  • Hardwood Floor Repair 
  • HVAC Services 
  • Linoleum Floor Repair 
  • Marble Floor Repair 
  • Move Out 
  • Painting 
  • Plumbing 
  • Portable Power 
  • Roof Tarp 
  • Roofing Services 
  • Scalable Resources 
  • Temporary Fencing 
  • Temporary Warehouse Space 
  • Tile Floor Repair 
  • Tree Removal 

Whether your home just needs a laminate flooring replaced or a full rebuild after fire damage, the SERVPRO of Southbury/Torrington team is qualified to do the job.

When you call our offices after fire or water damage in the Bantam area, you can count on us to be there from the beginning to the end.