Recent Posts

When High Winds Damage Your Roof

5/17/2022 (Permalink)

When storms bring strong winds, they can wreak havoc on homes and businesses as well as the trees and landscape around them.

The roof of a structure is particularly vulnerable to wind damage. In addition to the risk of a tree or tree limb falling on the roof, shingles on the roof can be loosened, which allows rain to infiltrate the protective surface of the roof. This results in disintegration of the wood beneath, affecting the roofs integrity and performance as well as leaving the building vulnerable to water damage. 

When our office receives a call that you have water damage from a tree falling on your roof or due to roofing shingles being ripped off, we will quickly schedule an inspection appointment. Time is crucial when addressing water damage. Our property manager and crew chiefs will do a thorough examination of the interior and exterior of your building. This will help them determine the level of the damage and give them the information they need to establish a renovation plan.

We understand that this is the first water damage experience  for many of our customers and you might be unversed in the terminology and equipment being used. Our property managers are known for their communication skills and will clearly explain the process and why certain steps need to be taken and are happy to answer all of your questions. 

Depending on what type of damage is present, the restoration work might begin immediately or we will schedule a return visit to begin the work. In the case of flooding, we will use specialized pumps and vacuums to remove water from the affected areas. Dehumidifiers and air movers will be used to reduce the moisture from the air and ensure that mold and mildew do not grow. After removing any unsalvageable insulation, flooring and wall material, our technicians will disinfect the hard surfaces and clean the remaining carpets.

The SERVPRO of Southbury/Torrington franchise is unique in that we have on our team a licensed contractor and his crew who are available to repair your roof, replace damaged floors, walls and baseboards and even rebuild your kitchen after the water has been removed.

Flooding Happens. We Can Help.

5/12/2022 (Permalink)

The rain last week has caused flooding to a number of area homes and businesses. We've received many calls from home and business owners who need help drying out their homes. SERVPRO of Southbury/Torrington is considered an essential business and we are open and cleaning homes throughout the closure. For their safety as well as our customers, our team is sticking to safety precautions while we work.

The reality is that flooding still happens and needs to be cleaned up quickly to prevent secondary damage. Quick action is the key to limiting damage if you have flooding. Here are some actions that can prevent mold from growing in your  home. 

  • Protect your belongings – remove light furniture and upholstered items as well as other items that are susceptible (cardboard boxes, carpets and other porous items) from the affected area. 
  • Remove as much water as possible using a wet/dry vacuum. 
  • Use fans to circulate the air and speed up the drying process. A good rule of thumb is to run the fans for an additional week after the area appears dry. 
  • A dehumidifier can be used as well to remove excess moisture and dry out the room. 

Water damage can easily be hidden underneath rugs or carpet, so be sure to give your home a thorough inspection if you suspect water damage. Although carpets can be steam cleaned, they are tough to treat and padding typically cannot be saved. 

If you do have wall to wall carpeting in your basement that has gotten wet from flood water, give us a call. We are an IICRC trained mold and water mitigation company and have the tools and expertise to treat your New Haven County home for damage.

Start to Finish: We're With You all of the Way.

5/4/2022 (Permalink)

If you home has experienced water or fire damage that has affected your roof, windows or exterior walls, protecting your home is our immediate concern. After receiving your call, our crew will come out to your home and tarp and board up damaged windows and roofs. This prevents additional damage from rain or debris as well as secures your structure and its contents. 

Once we've made certain that no further damage can occur, we begin the restoration process. We remove any remaining water and dry out the structure. Our office staff will order a dumpster for you and the crew will discard any materials such as flooring, insulation and wet sheetrock that are unsalvageable.  Our team sorts through and inventories your belongings, working with your insurance adjustor to determine which items are salvageable. Contents that can be saved are restored professionally, typically off site at our production facility. Your home will be sanitized and ready for reconstruction.  

The professionals at SERVPRO of Southbury/Torrington can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low. Our Connecticut certified construction team can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality. 

The services that we provide includes:  

  • Carpet Repair and Installation 
  • Board Up 
  • Document Drying 
  • Dry Cleaning 
  • Drywall Installation 
  • Drywall Removal 
  • Electrical Services 
  • Furniture Restoration 
  • General Contracting 
  • Hardwood Floor Repair 
  • HVAC Services 
  • Linoleum Floor Repair 
  • Marble Floor Repair 
  • Move Out 
  • Painting 
  • Plumbing 
  • Portable Power 
  • Roof Tarp 
  • Roofing Services 
  • Scalable Resources 
  • Temporary Fencing 
  • Temporary Warehouse Space 
  • Tile Floor Repair 
  • Tree Removal 

Whether your home just needs a laminate flooring replaced or a full rebuild after fire damage, the SERVPRO of Southbury/Torrington team is qualified to do the job.

When you call our offices after fire or water damage in the Bantam area, you can count on us to be there from the beginning to the end.  

Wet Basements Announce the Arrival of Spring

4/11/2022 (Permalink)

We always know that spring is upon us when the phone rings and the caller has a flooded basement.

The reality is that despite precautions, flooding still happens and needs to be cleaned up quickly to prevent secondary damage. Quick action is the key to limiting damage if you have flooding. Here are some actions that can prevent mold from growing in your  home. 

  • Protect your belongings – remove light furniture and upholstered items as well as other items that are susceptible (cardboard boxes, carpets and other porous items) from the affected area. 
  • Remove as much water as possible using a wet/dry vacuum. 
  • Use fans to circulate the air and speed up the drying process. A good rule of thumb is to run the fans for an additional week after the area appears dry. 
  • A dehumidifier can be used as well to remove excess moisture and dry out the room. 

Water damage can easily be hidden underneath rugs or carpet, so be sure to give your home a thorough inspection if you suspect water damage. Although carpets can be steam cleaned, they are tough to treat and padding typically cannot be saved. 

If you do have wall to wall carpeting in your basement that has gotten wet from flood water, give us a call. We are an IICRC trained mold and water mitigation company and have the tools and expertise to treat your home for damage.

Can Your Wet Carpet Be Saved?

3/28/2022 (Permalink)

What’s to be done about carpeting when you’ve had a flood in your home? 

Water damage restoration is not a “one size fits all” solution and while it’s true that carpeting is unsalvageable in many situations, that’s not always the case. 

How does our team overcome wet carpeting?

Our approach to carpet restoration and water extraction varies depending on the fiber count and thickness of the carpet itself, as short pile carpeting (glue down) absorbs less water than plusher options. The restoration of carpets requires a combination of several water removal tools exclusively designed for this porous flooring. Some of the devices and machines our team uses in this process include:

  • Carpet Wands –  The addition of specialty attachments like carpet wands to the wet vacuums and pumps already in use is a versatile implement to the extraction of water. These attachments are a focused vacuum head used on the surface of carpeting to pull the majority of moisture from the fibers and backing material. 
  • Weighted Extractors – When it is possible to restore the carpet, the padding, and the underlying material, it is critical to reduce their oversaturation quickly. The best approach for this is a weighted extraction option that utilizes a technician's weight on a stationary or ride-on unit. The heft of the machine and the operator press the carpet and padding against the subflooring to force moisture to the surface for removal.
  • Floating – Once most of the moisture has been removed by weighted extraction, floating the carpet by placing a centrifugal air mover between the carpet and padding layers dry both materials simultaneously.

It's not always obvious which carpeting can be saved. For a professional assessment of your water damage situation, give us a call!

Three Words.

3/28/2022 (Permalink)

Why choose SERVPRO of Southbury/Torrington when you have damage to your home or business? Well, there are tons of reasons why we stand above other restoration companies but we've narrowed it down to 3 words. 

1. Experience

In our decades in business, we have seen most water, fire and mold situations that exist. We've worked on jobs that many other area restoration companies have never experienced. When your life and business are being disrupted by damage, you don't need to be dealing with a contractor who is monkeying around, not sure how to deal with a particular problem. We've been there and done that.  

2. The Expertise

We have the training on how to do things, and how to do them the most efficient and effective way.  Our team is trained by the SERVPRO national system as well as the IICRC. That, along with on the job training by some really knowledgeable guys, gives our technicians the tools to do the job right.

3. The Equipment

We have equipment that we own that can get the job done. We have invested in the tools needed for all situations - whether that is a small home fire or a 20,000 foot warehouse flood. You won't find us scavenging around to get machines to run in your home. 

What more could you ask for?

Oh, yeah, we're also known for being super friendly and quick to respond when asked a question. Folks tend to like that :)

When the Washing Machine Leaks...

3/8/2022 (Permalink)

Floods can happen without warning - you turn on your washing machine that has been working fine and the next moment, water is everywhere. Our team has been to thousands of water damage restoration jobs in the Southbury area and have identified the main causes of flooding from household appliances in our area. 

HOT WATER HEATER

Did you know that about 75% of tank water heaters fail by the time they’re 12 years old, typically due to leaks or burst tanks? The average cost of damage from a water heater failure is $4,000. Proactive tasks include: inspecting your tank regularly for leaks.An inspection should include flushing the tank, inspecting the anode rod, examining shut-off values and checking water heater piping. 

WASHING MACHINE

More than half of all water damage are due to broken washing machine hoses, with damages average more than $6,000. So, an easy way to reduce your risk of a flood is to inspect your hoses once a month and look for signs of impending leaks, such as blisters, bulges, cracks, discoloration or kinks.

DISHWASHER

Dishwashers usually fail when they are 10-12 years old, with flooding damage from a dishwater leak averaging $5,000. Keep an eye on connections and small parts, which are often the cause. Tighten the drain line where it connects to under-sink plumbing. Choosing a steel-braided hose over a rubber one is always recommended as well.

REFRIGERATOR

We all love our ice makers (remember having to fill the old cube trays? However, ice makers are the primary cause for water leaks in a refrigerator. Replace copper water lines with braided steel alternatives. Check the water supply line behind the fridge yearly. Tighten the compression nut to prevent a slow drip from causing hidden damage.

AIR CONDITIONER

When an HVAC air conditioners is installed in the attic, it can cause the most damage because water can leak throughout the entire home. Installing a secondary drain line and drain pan overflow switch can help. Also, have your A/C maintained regularly, which includes changing the filter and checking the refrigerant level.

Commercial Property Damage Restoration Services

2/28/2022 (Permalink)

When you own a business, you know the unexpected can occur. While you can't control everything that happens, you can have a plan in place for most events. Having a commercial restoration company on standby helps businesses to control the impact of fire damage and water damage.

When looking for a restoration company, keep the following criteria in mind. 

EFFICIENCY:  The key to getting back in business is swift action. Look for a company that has the staff and experience to get your business up amd running quickly.  You can't afford to be dealing with a slow moving restoration company. 

AVAILABILITY:  Does the company have staff on call during the weekends and on holidays?  What about nights? The company you hire needs to be ready to respond no matter what time and what day.

COMMUNICATION:  Is there a contact person you will have access to throughout the restoration process?Because of the resulting disturbances that come with damages resulting from flooding, leaks, and fire outbreaks, easy communication is key. 

SERVPRO of Southbury/Torrington is the areas leading commercial property damage restoration company for a reason. We are first to respond, our production managers are always available to answer questions- whether short or long, and we know that time is of the essence when getting your business back up and running. Give us a call to discuss how we can help. 

Special Care for Older Homes

2/7/2022 (Permalink)

The Litchfield County area is known for its beautiful old houses in a picturesque setting. Hundreds of years old, these homes are reminders of how things used to be. We’ve seen homes in which the crawlspaces reveal rocks stacked on top of each other for the foundation. That these structures still stand is a testament to the craftsmanship of our ancestors.

As impressive as old houses are, however, it is inevitable that they might be plagued by structural problems. Foundations crack and shift, creating a risk of water damage.  Old electrical wires that often do not meet code can fray as well as overload the system, causing an electrical fire. The plumbing systems that were added long after these homes were built are often not installed to today’s standards. Septic systems deteriorate and break with age. There are a host of problems that cause water damage to older homes.

If you have an older home in Connecticut, be vigilant about the warning signs of water damage.

Water stains. Water stains are the most common and obvious indication that you have a leak.You may see them on the ceilings or walls. Have all water stains inspected to see what the source is.

Deteriorating wood. In particular, keep your eye on door and window frames as well as baseboards and molding which are the first areas to show water damage because of a leaking window or door.

Buckling floors. If there is an appliance leak that goes unnoticed, a pipe leak under a sink or a gap around your shower door, you may end up with floors that absorb the water. Wood flooring absorbs the water, which makes it swell and buckle. Vinyl will curl up at the edges, which gives you a clue that there is a problem.

Pay attention to suspicious smells. If you notice a moldy or mildew smell, find the source even if there is nothing visible. Water damage can cause mold to grow behind walls and can cause serious damage if not mitigated.

Do you have water damage in your older home? Call Us Today (203) 267-6262.

When are You Not Covered?

1/24/2022 (Permalink)

ceiling covered with black mold If mold in your home is due to neglect, the remediation may not be covered by your insurance company.

Many of us purchase homeowners insurance for the peace of mind that comes with knowing that if there is a problem with our homes, the repair expenses will be covered.

You might be surprised, however, to learn the home damage scenarios in which your home may not be covered.

  1. Flooding. Flooding caused by natural disasters (such as heavy rain) are generally not covered. If you live an area which is susceptible to flooding, homeowners should purchase separate flood insurance from The National Flood Insurance Program. Accidental flooding such as instances caused by a burst pipe in your home is usually covered by home insurance.
  2. Earth movement, which refers to earthquakes, sinkholes, and landslides, aren’t covered. You can get separate policies for these types of events however in Connecticut, earthquakes are not a high concern to most homeowners.
  3. Mold. Whether or not mold is covered by insurance depends on what caused the mold to grow. If the source of moisture that led to mold growth was due to neglected home maintenance, it’s very unlikely that you’ll be covered. Also, mold occurring after flood damage caused by natural disasters isn’t covered either. However, mold that grows as a result of an unexpected act - such as a fire or pipe burst, is usually covered. In our work at SERVPRO of Milford-Orange-Stratford, we remediate mold in homes after they have water damage from a pipe burst.
  4. Construction work damage – Standard homeowners insurance usually won’t cover any damage that arises from renovating your home. When hiring a contractor, make sure they are licensed for any liability.
  5. Termite infestation is a big problem in the U.S.. The National Pest Management Association estimates termites cause $5 billion in damage across the country each year. To avoid this problem, hire a licensed pest control company to inspect your home regularly.
  6. Roof Damage. If damage to your roof was caused by neglect, any subsequent water damage may not be covered by your homeowners insurance policy. Roof damage caused by a tree falling on it or shingles ripped off by strong winds, the leaks are typically covered.