Recent Posts

Why Choose SERVPRO of Southbury/Torrington as Your Restoration Specialists?

10/15/2019 (Permalink)

We know that when choosing a restoration company after you have experienced water, fire, mold, storm or biohazard damage, you may do an internet search and see ads from several restoration companies. Most of our customers have little knowledge of the restoration process and are in a stressed state due to the damage to their home or business. The decision of which restoration company to choose may be overwhelming.

At SERVPRO of Southbury/Torrington, we strive to stand out from the rest by giving our customers the very best service from beginning to end. Our office staff has decades of combined experience and know the ins and outs of the restoration industry.When you call our office, you may have many questions about our restoration work or how to handle your insurance claim. Our staff helps guide customers through the process and is available to answer all of your questions.

Although SERVPRO is a national corporation, the owner of our franchise, Greg Geaski, and the rest of our team live locally and are part of the community.  We have teams on call and ready to respond to emergencies 24 hours a day. This is our community and we treat our customers as we would a neighbor. We know that having strangers in your home isn’t always easy on a homeowner. Our crew is a group of friendly and respectful men and women who our customers feel at ease with.  Every job is assigned a Production Manager who is available should you have any concerns or questions about the work being done.

You may be surprised to learn that there are no federal requirements for the restoration industry. At SERVPRO of Southbury/Torrington, we believe that training and education is an important factor in why we are so successful. As part of a national franchise system that has been the nation’s leader in the water and fire restoration industry for 50 years, all of the training that SERVPRO has to offer is available to us. We also send our team members to classes through the IICRC for advanced training. Whereas, in general, there is a high turnover in the restoration industry, most of our team members have been with us for years- several for over 10 years! Decades of restoration work has provided our restoration technicians with the experience and expertise not found in a classroom.

After the water has been cleaned up and the fire damaged walls removed from your home, our building services team will rebuild your home to make it “Like it never even happened” (or better!). Our construction team is licensed by the State of Connecticut and does beautiful work. Whether you need your roof boarded up, your wood floors replaced or a new kitchen installed, we will repair your home and make it shine again.

Not only do we restore homes in Connecticut,  we are also the area’s first choice for commercial restoration work.  We understand that business owners have unique concerns when their building experiences water or smoke damage. With inventory at risk of becoming damaged, customer and employee safety concerns and the cost of having your doors closed for any length of time, your commercial business needs a quick, professional response. We have the equipment and team to handle large scale commercial property restoration including smoke and soot damage, flooding caused by a sprinkler malfunction, public toilet or sewage backups, apartment complex fires and roof leaks. Whatever your restoration needs, you can count on our team to get your business back in business quickly.

At SERVPRO of Southbury/Torrington, we’ve assembled the best team of local folks who are highly trained and experienced in the water,fire and mold restoration industry. Customer satisfaction is our number one priority and we are here to make the restoration process on your home or business go a smoothly as possible. From your first call until the restoration is complete, we will be with you every step of the way.

How to Find the Right Water Damage Restoration Company When Your Home is Flooded

10/7/2019 (Permalink)

Since most people haven’t researched and chosen a water restoration company prior to having a disaster, the decision is often made while in the midst of an emergency situation.

Most of our emergency water damage customers learn about our company in a few ways.

  1. A Personal Recommendation. As stressful as it can be to have your home flooded, having a friend or family member recommend a company that they’ve used can make your situation a bit easier. At SERVPRO of Southbury/Torrington we get a lot of our jobs from personal recommendations. We work hard to make each and every customer satisfied and, in turn, our customers often recommend us to others. 
  2. An Insurance Agent. The first person who you will most likely talk to when you have flooding is your homeowner’s insurance agent. They are the perfect person to ask for a recommendation - they have more experience with water damage restoration companies than anyone else you’ll find! They know which companies are reliable and professional and they hear all of the complaints as well. Asking your agent for a referral is a smart move if you want to have a positive experience.
  3. An Internet Search. In today’s world, we have access to much more information about a company than we did back in the days of the yellow book. Most restoration companies have a website, Facebook page and online reviews that you can use to make your decision. 

Water damage in your home is stressful but choosing a restoration company doesn’t have to be.

SERVPRO of Southbury/Torrington is highly recommended in the Hartford County area because of our highly trained professionals who go above and beyond to help our customers.

SERVPRO of Southbury/Torrington Restores Commercial Properties After Fire

9/30/2019 (Permalink)

men working on top of scaffolding in a warehouse, cleaning soot off of the walls SERVPRO of Southbury/Torrington technicians clean soot off of the walls of a fire damaged warehouse

Southbury businesses can not afford to have their doors closed for a lengthy period of time due to fire damage.

As a business owner, examining your risk and taking preventative measures as well as educating your employees on procedures can help reduce the damage to your facility. 

Assess the risk that fire hazards may pose to your business. The National Fire Protection Association offers handbooks and other publications on the fire safety code in place for businesses.  You can also call your local Connecticut fire department and ask the fire marshal if they are available to make a visit and identify any risks.  

Maintain your sprinkler system.  An  automatic sprinkler system will dramatically reduce the spread of a fire in your business as well as keep your employees and customers safe. Have your system properly maintained and inspected so that it works when you need it! 

Check your smoke detectors and fire extinguishers. Standard fire safety practices call for smoke detectors and fire extinguishers on every floor. Your best bet is multipurpose extinguishers, which will douse most small fires with ease, without shorting out your electronics. 

Educate your employees. Make sure all employees are aware of your fire safety plan by conducting a yearly fire drill and educating new employees.  Training in how to use fire extinguishers should also be conducted.  

A fire at your Torrington, CT business can be devastating and even force the closure of your business.

SERVPRO of Southbury/Torrington has your back - give us a call at (203) 267-6262 if you have a fire at your commercial property

Yes, We Will Rebuild Your Home After a Water or Fire Disaster.

9/24/2019 (Permalink)

Older man with Servpro shirt on Chuck Lynch, our construction and repair services manager, has over 25 years of experience.

Most people know that SERVPRO is the nations leader in water damage restoration.

You've seen the commercials, our trucks out on the road and perhaps a friend has used our service. However, many of our restoration customers are surprised to learn that our franchise, SERVPRO of Southbury/Torrington, offers construction services as well.  

After the fire is put out, the water is extracted, the structure dried, the odor removed, the mold remediated, and the contents cleaned, there is often still the issue of returning the physical structure back to preloss condition. When our restoration crew has completed the restoration of water and fire damage in a structure, our building services team will take over for the rebuilding phase. 

Our professional and licensed contractors will meet with you to assess the damage and formulate a plan to rebuild your home or business.

Whether you need a few walls in your home sheetrocked, a total replacement of your kitchen or a new roof, our team is trained and experienced to take do the job. We work with your home owner's insurance company estimator to ensure that the repair costs are in line with your policies coverage.  

Using our building services team for your construction needs streamlines the process for you, enabling you to get back into your home as soon as possible. If you've had a fire in your Milford home, we know that you have been through a traumatic experience.

Our goal is to leave our customers a home that is even better than before their disaster happened.


A kitchen that we rebuilt after it experienced extensive water damage from a pipe burst in Middlebury.

Flooring, walls and molding replaced after water damage in a Waterbury home. 

Kitchen rebuild in a Torrington home. 

New walls and ceilings after an ice dam caused mold in this New Haven County home.

Clean Out Your Gutters This Fall to Reduce Your Risk of Water Damage

9/17/2019 (Permalink)

broken gutter filled with leaves and with water dripping out of it When your gutters are filled with leaves, they cannot function properly and may cause basement flooding and roof leaks.

The start of the school year has begun, the weather has been cool and the first day of fall is next week.

With all of the pumpkiny, cinnamon-spicey, sweatery ads popping up in my Facebook feed, it comes at no surprise! And I have to admit that as much as I am sorry to see summer end, fall is my favorite season and I am looking forward to the crisp air and coziness that it brings. We are so lucky to live in New England and be surrounded by the fall colors that the changing of the leaves brings. Of course, those leaves fall and often land in our gutters, which can cause water damage to your home.

I’m sure that it goes without saying for most of you, however, I’m going to go ahead and remind you to clean out your gutters this fall.

I usually find myself doing this task twice- once at the beginning of the season to get all of the wet, decaying leaves and twigs that have accumulated all year out. Then, I go out a second time in November, after all of the leaves have fallen but before the snow falls, to do a clearing of all of the new leaves. I do want to caution our readers that cleaning gutters should be done with care. If it cannot be done safely, please reach out to one of the many wonderful specialists in our area to do it for you. 

A common cause of roof and water damage in residential properties is malfunctioning gutters.

When your gutters are clogged, the water collects and spills out of the top in both directions. When it falls away from your house, it pools and causes problems at your foundation level, causing damage to your foundation and often flooding your basement. When it flows out onto your roof, it can create a leaking problem in your attic. Roof leaks often go unnoticed because most of us don’t make frequent visits into our attic spaces. But, eventually, the water will make its way into the insulation, walls and ceilings of your home. Roof leaks are also a common reason why attic mold grows.

Cleaning out your gutters lowers your risk of basement flooding and roof leaks. 

However, if you do find yourself with a flood due to clogged gutters, don’t worry - we won’t judge! We understand that despite a homeowner’s best intentions, life gets busy and accidents happen! Give our office a call and schedule an appointment with our team to restore your home “Like it never even happened”.

Video on how to clean out your gutters

Contact us if you have water or mold damage.

SERVPRO of Southbury/Torrington Offers Free Emergency Plan App to Business Owners

9/11/2019 (Permalink)

house with orange servpro logo on it SERVPRO of Southbury/Torrington offers the Emergency Ready Profile app free of charge to business owners.

A big part of our business is restoring commercial properties after a business has had water damage. When there is flooding at a business, there are a number of quick decisions to be made. SERVPRO of Southbury/Torrington helps businesses prepare a disaster response plan, not just for floods but for anything that requires quick action.  

Our franchise offers a free mobile app, called the Emergency Ready Profile or ERP, which enables your employees to easily respond to any emergency situation. Give us a call and one of our marketing representatives will come out to your facility and help create your plan.  

The SERVPRO® Emergency READY Plan serves as a quick reference of important building and contact information or can be an ideal supplement to any well-designed emergency preparedness or existing contingency program.  Whoever has access to the app will be able to utilize it in an emergency situation. Questions such as “Where are the water valves” or “What circuits need to be shut off” are easily answered. The people who need to be called- such as your plumber, security company or utility company – are all programmed into the app. It can even include the chain of command - people within the company who need to be called and their contact info. With the ERP, no matter who is on duty when a disaster happens, they will have a clear plan to follow and your facility and employees will be protected.   

SERVPRO of Southbury/Torrington offers the ERP free of charge. Call us today at  (203) 267-6262 to discuss how we can help your business.  

Do you Have Renter's Insurance to Protect Your Belongings From Fire and Water Damage?

9/3/2019 (Permalink)

Apartment Building on Fire Purchasing a renter's insurance policy will protect your belongings in the case of an apartment fire. .

There are many residents of Southbury who rent their home or apartment and are unsure of whether they should purchase renter’s insurance.

While it’s true that your landlord has an insurance policy on the building, your belongings are not covered under their policy in the case of theft, or a a disaster such as a fire or flooding.  

Having renter’s insurance is an inexpensive way of protecting your furniture, electronics and other belongings. In our years of commercial water and fire damage restoration in New Haven County, we have spoken to many apartment renters who were not insured. It’s devastating enough to wake up to a fire in your apartment and have to leave all of your belongings inside in order to get to safety. But finding out that you will not be reimbursed for your losses doubles the catastrophe.  

In an apartment complex, you are vulnerable to damage from other units. If there is a fire, the smoke will travel easily and cause damage to your belongings even if the fire is several floors away. An upstairs neighbors broken washing machine becomes your problem when the water from flooding crashes through your ceiling.  

We recommend that all renter's purchase insurance. Believe it or not, the average cost of renters insurance is $15 per month. That’s a small price to pay for the protection of your belongings. Most insurance companies offer renter’s insurance. If you are happy with your automobile insurance company, getting a quote on renter’s insurance from them would be a good start.  

SERVPRO of Southbury/Torrington Offers Full Water Damage Restoration Services in Commercial Properties

8/28/2019 (Permalink)

Contractor cutting wood in a commercial warehouse After the water damage has been treated, our Building Services Team comes in to repair and replace damaged areas of your commercial property.

When you've had a flood at your business, most area restoration companies will remove the water and perhaps the damaged materials in your home and consider the job done. 

At SERVPRO of Southbury/Torrington, we offer complete restorations services. This means that we have a CT licensed construction team as part of our company who will repair and rebuild the damaged areas of your business after our restoration team has done their work.  Our contractors will pick up where our restoration team has left off without missing a beat. Our team understands the full scope of the work to be done.  When you have one contractor do the restoration and another do the reconstruction, an instant gap in communication exists. Dealing with two separate companies can create a situation where things slip through the cracks.  

As a business owner, you need the restoration work completed quickly, efficiently and properly after you've had flooding. We understand the urgency and that's why our restoration crew is on call 24/7 in the case of an emergency. 

If your Southbury business has water damage, give us a call to discuss the restoration and rebuilding process with our office. 

Question From Our Customers: Is Blood Considered a Biohazard?

8/21/2019 (Permalink)

graphic explains why blood is considered a biohazard. Because it contains dangerous pathogens, blood is considered a biohazard and requires professional cleanup when present at commercial properties,

At times, we receive calls from business owners who are concerned that there may be a biohazardous situation in their building that requires a professional clean up.

Most of our customers know that bodily fluids can contain dangerous pathogens and are considered biohazards. However, they are not quite certain whether blood is a biohazard that requires professional clean up or if it they can clean it up themselves.  

The definition of the word biohazard is “a substance that is a risk to human health or the environment arising from biological work, especially with microorganisms.” 

Biohazards include bacteria, microorganisms, biologically derived toxins and viruses.  Exposure to biohazards can be harmful and even fatal to humans and animals. Biohazards can also be toxic to the environment if not properly cleaned.  

Because blood contains pathogens such as HIV and Hepatitis B&C, it is categorized as a biohazard and requires professional removal when present at commercial properties.  Professionals who remediate biohazard situations must follow the protocol that has been established by the U.S. Centers for Disease Control.  In addition to proper training, this protocol includes the use of personal protective gear such as a face shield or mask, eye protection and gloves.  

The technicians at SERVPRO of Southbury/Torrington have been trained to effectively and safely clean and remove blood and other hazardous bodily fluids from commercial properties.

Please call us at (203) 267-6262 if you have a biohazard situation at your business that requires our professional and discrete services.

Blown-in Insulation Removal in Southbury Homes and Businesses

8/13/2019 (Permalink)

Blown in insulation can contain animal feces from bats, mice and other animals who are living in your attic.

Many homes in the Southbury area have blown-in insulation. It’s a popular choice as it provides full coverage, is easy to install and is very efficient method of insulating the home. On occasion, a homeowner will find themselves in a situation in which the blown-in insulation will need to be removed from their home.

There are a number of reasons why the removal of blown-in insulation might be necessary including:

Water Damage Events: 

When your home has a leak or flooding, the insulation will have water damage along with the rest of your home. Because wet insulation can promote mold growth, it can be a health hazard for those in the home. Wet insulation also loses its effectiveness because it has become compacted and no longer insulates your home as intended. 

Old Insulation:

Today’s standards of insulation are far greater than what a home would have been required to have 20 years ago. Older insulation is thinner and has a lower R-value. If this is the case in your home, having it removed and replaced will help in keeping your home better insulated. 

Animal Infestations:

Mice, bats, and birds  often make a nice home of your attic space. The feces from these animals spread contaminants and disease in your home.  Animal waste also causes the insulation to compact, creating a better environment for animals to build a nest, which will exacerbate the problem. 

The SERVPRO of Southbury/Torrington team is experienced in blown in insulation removal.

We use commercial vacuums to safely and effectively remove the old insulation as well as any debris. Once the insulation has been removed, our team is able to assess any further damage to the structure, such as wet subfloors or walls, that will also require treatment or replacement. Once all of the damaged materials have been removed,  the affected area is decontaminated and sanitized prior to the new insulation being blown in. 

If you need the insulation in your home removed, call our office at  (203) 267-6262 for an inspection today.