Recent Posts

After the Water is Gone, We Restore Your Home

5/7/2021 (Permalink)

If you home has experienced water or fire damage that has affected your roof, windows or exterior walls, protecting your home is our immediate concern. After receiving your call, our crew will come out to your home and tarp and board up damaged windows and roofs. This prevents additional damage from rain or debris as well as secures your structure and its contents. 

Once we've made certain that no further damage can occur, we begin the restoration process. We remove any remaining water and dry out the structure. Our office staff, Theny and Alexis, will order a dumpster for you and the crew will discard any materials such as flooring, insulation and wet sheetrock that are unsalvageable.  Our team sorts through and inventories your belongings, working with your insurance adjustor to determine which items are salvageable. Contents that can be saved are restored professionally, typically off site at our production facility. Your home will be sanitized and ready for reconstruction.  

The professionals at SERVPRO of Southbury/Torrington can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low. Our Connecticut certified construction team can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality. 

The services that we provide includes:  

  • Carpet Repair and Installation 
  • Board Up 
  • Document Drying 
  • Dry Cleaning 
  • Drywall Installation 
  • Drywall Removal 
  • Electrical Services 
  • Furniture Restoration 
  • General Contracting 
  • Hardwood Floor Repair 
  • HVAC Services 
  • Linoleum Floor Repair 
  • Marble Floor Repair 
  • Move Out 
  • Painting 
  • Plumbing 
  • Portable Power 
  • Roof Tarp 
  • Roofing Services 
  • Scalable Resources 
  • Temporary Fencing 
  • Temporary Warehouse Space 
  • Tile Floor Repair 
  • Tree Removal 

Whether your home just needs a laminate flooring replaced or a full rebuild after fire damage, the SERVPRO of Southbury/Torrington team is qualified to do the job.

When you call our offices after fire or water damage in the Bantam area, you can count on us to be there from the beginning to the end.  

Mold Growth is a Concern After Flooding

4/15/2021 (Permalink)

Many of our customers have experienced flooding to their home after a storm. Our concern after a flood is that in addition to the floodwater ruining your belongings, carpeting and walls, it can also lead to mold growth if not addressed quickly. 

Even if the water in your home is limited and does not require professional mitigation, there is still the possibility that mold will grow. There are some simple steps that can be taken after water damage to help reduce the risk of secondary mold damage. 

After assessing your situation and determining that it is safe for you to be in your home (i.e. there is no standing water or electrical hazards and the water does not contain sewage or feces), your first step is to remove the water. If you have power and a wet/dry vacuum, you can use it to remove much of the water. Use caution and be sure to plug it in far away from any flood damage to better prevent shock. Avoid extension cords, which can short and cause a shock as well. Without a wet vac, minor flooding can be cleaned the old school way - with towels and mops. If the flood waters are too high or substantial, it’s time to call SERVPRO of Southbury/Torrington.

After all of the water has been removed, it’s important to allow the home to dry out. Open windows and use fans and a dehumidifier to dry the rooms out. Inspect your drywall for any moisture. It is the most likely spot mold will grow after a flood. You might also consider applying a mold control product on the affected surfaces even if there is no visible mold.

While some home flooding can be a DIY clean up, there are many cases when professional help is required. Keep us in mind as your 24/7/365 water damage professionals in the Southbury area.

3 Reasons Why Commercial Property Owners Choose SERVPRO

4/14/2021 (Permalink)

1. 24 Hour / 365 Days a Year Emergency Response

The key to controlling water damage and recovery costs? Quick action. The rapid response and training of the SERVPRO of Southbury/Torrington helps limit damage and gets your facility back in operation quickly. We have teams on call around the clock in order to be available as soon as possible when you need us. 

2. Reduced Recovery Time

When storm,  fire, water or mold damage strikes a commercial facility, it affects everyone – the owner,  the management team, employees, tenants, and even customers. In a business, even what might seem like a small disaster, such as a stove fire or toilet overflow, can lead to a big inconvenience.

We know that every minute counts. Because we arrive quickly, and equipped ready to start the mitigation process immediately, the amount of time it takes to get your business back up and running is reduced. 

3. The SERVPRO Nationwide Large Loss Response Team

With SERVPRO, you get the best of both worlds - we are a locally owned and operated franchise that also has access to the SERVPRO system has a nationwide Large Loss Response Team in the event of a large scale loss. 

Each of SERVPRO’s over 1,900 nationwide franchises is independently owned and operated by trained professionals committed to providing the highest level of emergency cleanup and restoration services and customer satisfaction. What this means to you, the commercial property owner or manager, is if you experience a water damage event, the SERVPRO of Southbury/Torrington professionals will provide quality service 24 hours a day, 365 days a year.

The Water Damage Process Explained

4/5/2021 (Permalink)

Quick action is crucial when you are dealing with water damage. The severity of the damage to your home can increase within just a few hours. This is the case no matter what has caused your water damage- whether it be from a broken refrigerator supply line, a leaking roof or a water heater burst.  

When they pick up your call, Theny and Alexis, our Torrington office staff, understand that you may be feeling overwhelmed, stressed, and a bit vulnerable. Our staff has experience of taking hundreds of calls like yours each year and can calmly guide you through the process. 

Upon answering your call, we will gather the necessary information in order to determine what equipment and resources will be needed as well as the size of the crew to send. 

Some of the questions we might ask are:

    • Your name and phone number as well as email address
    • If you are a renter or property manager, the homeowner's contact information
    • Your home insurance policy information 
    • The street address of the water-damaged home or business as well as the billing address
    • When the water damage occurred and what caused it
    • Whether there is electricity and heat available in the home

The following step will be for the office to schedule an appointment for one of our estimators to come to your home along with a crew to inspect the damages and formulate a restoration plan. The information that they have gotten from your call will help them determine how many technicians to send and what type of equipment is needed. Once we have inspected the damage, our crew will begin work.

We know that most of our clients have not experienced water damage before and may be unfamiliar with the terminology used and why certain actions need to be taken. Please know that if at any point you feel this way, our production managers and office staff are available to answer your questions.

The team at SERVPRO of Southbury/Torrington are your Connecticut water restoration specialists. If you have a flood or leak, call us at (203) 267-6262.

How to Find the Right Water Damage Restoration Company When Your Home is Flooded

3/23/2021 (Permalink)

Since most people haven’t researched and chosen a water restoration company prior to having a disaster, the decision is often made while in the midst of an emergency situation.

Most of our emergency water damage customers learn about our company in a few ways.

  1. A Personal Recommendation. As stressful as it can be to have your home flooded, having a friend or family member recommend a company that they’ve used can make your situation a bit easier. At SERVPRO of Southbury/Torrington we get a lot of our jobs from personal recommendations. We work hard to make each and every customer satisfied and, in turn, our customers often recommend us to others. 
  2. An Insurance Agent. The first person who you will most likely talk to when you have flooding is your homeowner’s insurance agent. They are the perfect person to ask for a recommendation - they have more experience with water damage restoration companies than anyone else you’ll find! They know which companies are reliable and professional and they hear all of the complaints as well. Asking your agent for a referral is a smart move if you want to have a positive experience.
  3. An Internet Search. In today’s world, we have access to much more information about a company than we did back in the days of the yellow book. Most restoration companies have a website, Facebook page and online reviews that you can use to make your decision. 

Water damage in your home is stressful but choosing a restoration company doesn’t have to be.

SERVPRO of Southbury/Torrington is highly recommended in the Hartford County area because of our highly trained professionals who go above and beyond to help our customers.

Water and Mold Damage at Southbury Area Places of Worship

3/10/2021 (Permalink)

Places of worship serve such a vital purpose in the Southbury community.  They not only offer community to their congregations, many serve the needs of those in need through their work in food pantries, shelters and fundraisers. When a spiritual center experiences a pipe burst or flooding, it’s vital that the water damage be cleaned up quickly and correctly with the least amount of impact on the community.   

Many of the religious centers in our area are in the beautiful old buildings which are quintessential to the small Connecticut towns that we live in. Old structures can at times present challenges in water damage restoration that requires a team that is highly trained and has the experience necessary. The SERVPRO of Southbury/Torrington team has decades of experience working in Connecticut and is well versed in treating buildings that were not built in this century. Whether your structure has a small stone crawl space, unique additions that have been added on over the years or a not quite modern heating system, we’ve seen it all.  

Or perhaps your building is modern however you have valuable artifacts that require special handling, protection from water damage and restoration. Our project managers are understanding and respectful of your space and the contents in it. We have a dedicated storage facility in which we can store contents while the restoration work is being done. We also offer document and content restoration services to preserve those special items that are important to your community.  

If your place of worship has water, mold or fire damage, or perhaps is in need of a deep cleaning due to the amount of traffic it sees, give us a call at (203) 267-6262.

Freezing Pipes Burst in Southbury Homes

2/16/2021 (Permalink)

With the thermometer dipping last week, pipes in Litchfield County homes began freezing and, in may cases, burst. 

Although pipes can freeze anywhere in your home, there are some areas that are more susceptible than others.

1. Your Crawlspace - Many older homes in CT have a crawlspace rather than a full basement. These are typically not insulated and the pipes are exposed to the environment. Lining the sides of the space with foam board and the ground with plastic can help. You may also consider installing a heat cable that runs along the pipes and is turned on when the temps drop. 

2. Under the Kitchen Sink - In particular, sinks that are on an exterior wall tend to experience frozen pipes. An easy solution to this is leaving your cabinet doors open to allow the warm air in the home to circulate.

3. Bonus Rooms Above the Garage - Most bonus rooms are built above an unheated garage. They are exposed to the cold air (especially along the exterior walls). Keeping the temperature in your garage above freezing with the use of space heaters on frigid days can help. 

Frozen pipes can happen to anyone. We have responded to water damage from burst pipes in houses built in the 1700's as well as homes that are new construction. We've seen it all and have the experience to restore your home quickly and thoroughly

There are Many Restoration Companies Out There. Here's Why We're Different.

1/27/2021 (Permalink)

We know that when choosing a restoration company after you have experienced water, fire, mold, storm or biohazard damage, you may do an internet search and see ads from several restoration companies. Most of our customers have little knowledge of the restoration process and are in a stressed state due to the damage to their home or business. The decision of which restoration company to choose may be overwhelming.

At SERVPRO of Southbury/Torrington, we strive to stand out from the rest by giving our customers the very best service from beginning to end. Our office staff, Kathy, Theny, Alexis and Keri, have all been with us for years and have extensive knowledge of the restoration process. When you call our office, you may have many questions about our restoration work or how to handle your insurance claim. Our staff helps guide customers through the process and is available to answer all of your questions.

Although SERVPRO is a national corporation, the owner of our franchise, Greg Geaski, and the rest of our team live locally and are part of the community.  We have teams on call and ready to respond to emergencies 24 hours a day. This is our community and we treat our customers as we would a neighbor. We know that having strangers in your home isn’t always easy on a homeowner. Our crew is a group of friendly and respectful men and women who our customers feel at ease with.  Every job is assigned a Production Manager who is available should you have any concerns or questions about the work being done.

You may be surprised to learn that there are no federal requirements for the restoration industry. At SERVPRO of Southbury/Torrington, we believe that training and education is an important factor in why we are so successful. As part of a national franchise system that has been the nation’s leader in the water and fire restoration industry for 50 years, all of the training that SERVPRO has to offer is available to us. We also send our team members to classes through the IICRC for advanced training. Whereas, in general, there is a high turnover in the restoration industry, most of our team members have been with us for years- several for over 10 years! Decades of restoration work has provided our restoration technicians with the experience and expertise not found in a classroom.

After the water has been cleaned up and the fire damaged walls removed from your home, our building services team will rebuild your home to make it “Like it never even happened,” (or better!). Our construction team is licensed by the State of Connecticut and does beautiful work. Whether you need your roof boarded up, your wood floors replaced or a new kitchen installed, we will repair your home and make it shine again.

Not only do we restore homes in Hartford and Litchfield Counties, we are also the area’s first choice for commercial restoration work.  We understand that business owners have unique concerns when their building experiences water or smoke damage. With inventory at risk of becoming damaged, customer and employee safety concerns and the cost of having your doors closed for any length of time, your commercial business needs a quick, professional response. We have the equipment and team to handle large scale commercial property restoration including smoke and soot damage, flooding caused by a sprinkler malfunction, public toilet or sewage backups, apartment complex fires and roof leaks. Whatever your restoration needs, you can count on our team to get your business back in business quickly.

At SERVPRO of Southbury/Torrington, we’ve assembled the best team of local folks who are highly trained and experienced in the water, fire and mold restoration industry. Customer satisfaction is our number one priority and we are here to make the restoration process on your home or business go a smoothly as possible. From your first call until the restoration is complete, we will be with you every step of the way.

Fire at Apartment Complex Causes Soot and Smoke Damage

1/19/2021 (Permalink)

When we have a job in which there was a fire at an apartment complex, the soot, smoke and water damage usually extends well beyond the area in which the fire originated. 

In situations where there are multiple units in a structure, the shared walls, hallways and ventilation system allow for the smoke and soot to spread quickly. Soot is comprised of miniscule carbon particles which are created by the incomplete combustion of fossil fuels (such as the wood, oil, coal, and more). Containing acids, chemicals and dust, soot leaves a sticky mess as well as a nasty odor behind when it travels through the air. Breathing in soot, or even if it enters a person’s body through their eyes, can cause serious health effects. While we are working in homes and apartments that have been layered with soot, it’s often necessary for those living there to vacate the premises until it is clean. 

While smoke damage is usually not evident by sight, it can be a difficult beast to remove. Along with polluting the air, smoke can be absorbed into both hard and soft furnishings and structural components, such as walls, carpeting and furniture Typically, mattresses and carpeting need to be removed and discarded. Because smoke makes its way into cracks and crevices, part of our restoration process includes cleaning behind the walls.

One thing thing that doesn't always come to mind when people think about a home fire is the water damage that will occur. Apartment complexes in Connecticut all have sprinkler systems, which work wonders to keep tenants safe. However, when one apartment has a fire, the sprinkler system will trigger and soak the whole floor or building. Often, the water damage clean up is more extensive than the damage caused by the fire. 

With proper ventilation, air filtration, the removal of debris and the neutralization of odors, our crew helps you get back into your apartment as quickly as possible. 

Commercial Duct Cleaning in Southbury Area Businesses

1/11/2021 (Permalink)

Did you know, your ventilation system is often the biggest culprit in poor indoor air quality?  Inspecting the ductwork in your facility or home should be a high priority.  In most cases, the HVAC system has been operating for some time without much attention.  Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home.

A routine part of SERVPRO of Southbury/Torrington is inspecting the heating, ventilation and a/c unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life span of the equipment by allowing it to operate at peak condition, which may help save you money.  Duct cleaning may not always be necessary.  We will inspect your HVAC system and ductwork and make recommendations about the best way to address any indoor air quality concerns.  This inspection can help save you money and provide peace of mind on the health of your HVAC system and ductwork.

In some circumstances, such as after fire, smoke or suspected mold growth, duct cleaning becomes an essential part of the clean up process.  In these cases, we can often help restore HVAC system and ductwork to pre-damage condition.

If you have a fuel burning furnace, stove or fireplace, the EPA recommends they be inspected for proper functioning, and be serviced before each heating season to protect against carbon monoxide poisoning.

Our Duct Cleaning System is proven and cost efficient.  What sets us apart from other duct cleaning services is our portable ventilation and air duct cleaning system which examines ductwork and make a clean sweep, removing years of dust and grime.

If you have any questions concerning your duct work or would like a consultation please don’t hesitate to call us at 203-267-6262!