Recent Why SERVPRO Posts

Why SERVPRO for Water Damage Restoration?

8/15/2022 (Permalink)

Most people know that SERVPRO is the nation's leader in water damage restoration.

You've seen the commercials, our trucks out on the road and perhaps a friend has used our service. However, many of our restoration customers are surprised to learn that our franchise, SERVPRO of Southbury/Torrington, offers construction services as well.  

After the fire is put out, the water is extracted, the structure dried, the odor removed, the mold remediated, and the contents cleaned, there is often still the issue of returning the physical structure back to preloss condition. When our restoration crew has completed the restoration of water and fire damage in a structure, our building services team will take over for the rebuilding phase. 

Our professional and licensed contractors will meet with you to assess the damage and formulate a plan to rebuild your home or business.

Whether you need a few walls in your home sheet-rocked, a total replacement of your kitchen or a new roof, our team is trained and experienced to do the job. We work with your homeowner's insurance company estimator to ensure that the repair costs are in line with your policy's coverage.  

Using our building services team for your construction needs streamlines the process for you, enabling you to get back into your home as soon as possible. If you've had a fire in your Milford home, we know that you have been through a traumatic experience.

Our goal is to leave our customers a home that is even better than before their disaster happened.

OUR WORK

kitchen that we rebuilt after it experienced extensive water damage from a pipe burst in Middlebury.

Flooring, walls and molding replaced after water damage in a Waterbury home. 

Kitchen rebuild in a Torrington home. 

New walls and ceilings after an ice dam caused mold in this New Haven County home.

Start to Finish: We're With You all of the Way.

5/4/2022 (Permalink)

If you home has experienced water or fire damage that has affected your roof, windows or exterior walls, protecting your home is our immediate concern. After receiving your call, our crew will come out to your home and tarp and board up damaged windows and roofs. This prevents additional damage from rain or debris as well as secures your structure and its contents. 

Once we've made certain that no further damage can occur, we begin the restoration process. We remove any remaining water and dry out the structure. Our office staff will order a dumpster for you and the crew will discard any materials such as flooring, insulation and wet sheetrock that are unsalvageable.  Our team sorts through and inventories your belongings, working with your insurance adjustor to determine which items are salvageable. Contents that can be saved are restored professionally, typically off site at our production facility. Your home will be sanitized and ready for reconstruction.  

The professionals at SERVPRO of Southbury/Torrington can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low. Our Connecticut certified construction team can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality. 

The services that we provide includes:  

  • Carpet Repair and Installation 
  • Board Up 
  • Document Drying 
  • Dry Cleaning 
  • Drywall Installation 
  • Drywall Removal 
  • Electrical Services 
  • Furniture Restoration 
  • General Contracting 
  • Hardwood Floor Repair 
  • HVAC Services 
  • Linoleum Floor Repair 
  • Marble Floor Repair 
  • Move Out 
  • Painting 
  • Plumbing 
  • Portable Power 
  • Roof Tarp 
  • Roofing Services 
  • Scalable Resources 
  • Temporary Fencing 
  • Temporary Warehouse Space 
  • Tile Floor Repair 
  • Tree Removal 

Whether your home just needs a laminate flooring replaced or a full rebuild after fire damage, the SERVPRO of Southbury/Torrington team is qualified to do the job.

When you call our offices after fire or water damage in the Bantam area, you can count on us to be there from the beginning to the end.  

Three Words.

3/28/2022 (Permalink)

Why choose SERVPRO of Southbury/Torrington when you have damage to your home or business? Well, there are tons of reasons why we stand above other restoration companies but we've narrowed it down to 3 words. 

1. Experience

In our decades in business, we have seen most water, fire and mold situations that exist. We've worked on jobs that many other area restoration companies have never experienced. When your life and business are being disrupted by damage, you don't need to be dealing with a contractor who is monkeying around, not sure how to deal with a particular problem. We've been there and done that.  

2. The Expertise

We have the training on how to do things, and how to do them the most efficient and effective way.  Our team is trained by the SERVPRO national system as well as the IICRC. That, along with on the job training by some really knowledgeable guys, gives our technicians the tools to do the job right.

3. The Equipment

We have equipment that we own that can get the job done. We have invested in the tools needed for all situations - whether that is a small home fire or a 20,000 foot warehouse flood. You won't find us scavenging around to get machines to run in your home. 

What more could you ask for?

Oh, yeah, we're also known for being super friendly and quick to respond when asked a question. Folks tend to like that :)

When are You Not Covered?

1/24/2022 (Permalink)

ceiling covered with black mold If mold in your home is due to neglect, the remediation may not be covered by your insurance company.

Many of us purchase homeowners insurance for the peace of mind that comes with knowing that if there is a problem with our homes, the repair expenses will be covered.

You might be surprised, however, to learn the home damage scenarios in which your home may not be covered.

  1. Flooding. Flooding caused by natural disasters (such as heavy rain) are generally not covered. If you live an area which is susceptible to flooding, homeowners should purchase separate flood insurance from The National Flood Insurance Program. Accidental flooding such as instances caused by a burst pipe in your home is usually covered by home insurance.
  2. Earth movement, which refers to earthquakes, sinkholes, and landslides, aren’t covered. You can get separate policies for these types of events however in Connecticut, earthquakes are not a high concern to most homeowners.
  3. Mold. Whether or not mold is covered by insurance depends on what caused the mold to grow. If the source of moisture that led to mold growth was due to neglected home maintenance, it’s very unlikely that you’ll be covered. Also, mold occurring after flood damage caused by natural disasters isn’t covered either. However, mold that grows as a result of an unexpected act - such as a fire or pipe burst, is usually covered. In our work at SERVPRO of Milford-Orange-Stratford, we remediate mold in homes after they have water damage from a pipe burst.
  4. Construction work damage – Standard homeowners insurance usually won’t cover any damage that arises from renovating your home. When hiring a contractor, make sure they are licensed for any liability.
  5. Termite infestation is a big problem in the U.S.. The National Pest Management Association estimates termites cause $5 billion in damage across the country each year. To avoid this problem, hire a licensed pest control company to inspect your home regularly.
  6. Roof Damage. If damage to your roof was caused by neglect, any subsequent water damage may not be covered by your homeowners insurance policy. Roof damage caused by a tree falling on it or shingles ripped off by strong winds, the leaks are typically covered.

SERVPRO of Southbury/Torrington Offers Complete Restoration Services

11/28/2021 (Permalink)

If you home has experienced water or fire damage that has affected your roof, windows or exterior walls, protecting your home is our immediate concern. After receiving your call, our crew will come out to your home and tarp and board up damaged windows and roofs. This prevents additional damage from rain or debris as well as secures your structure and its contents. 

Once we've made certain that no further damage can occur, we begin the restoration process. We remove any remaining water and dry out the structure. Our office staff will order a dumpster for you and the crew will discard any materials such as flooring, insulation and wet sheetrock that are unsalvageable.  Our team sorts through and inventories your belongings, working with your insurance adjustor to determine which items are salvageable. Contents that can be saved are restored professionally, typically off site at our production facility. Your home will be sanitized and ready for reconstruction.  

The professionals at SERVPRO of Southbury/Torrington can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low. Our Connecticut certified construction team can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality. 

The services that we provide includes:  

  • Carpet Repair and Installation 
  • Board Up 
  • Document Drying 
  • Dry Cleaning 
  • Drywall Installation 
  • Drywall Removal 
  • Electrical Services 
  • Furniture Restoration 
  • General Contracting 
  • Hardwood Floor Repair 
  • HVAC Services 
  • Linoleum Floor Repair 
  • Marble Floor Repair 
  • Move Out 
  • Painting 
  • Plumbing 
  • Portable Power 
  • Roof Tarp 
  • Roofing Services 
  • Scalable Resources 
  • Temporary Fencing 
  • Temporary Warehouse Space 
  • Tile Floor Repair 
  • Tree Removal 

Whether your home just needs a laminate flooring replaced or a full rebuild after fire damage, the SERVPRO of Southbury/Torrington team is qualified to do the job.

When you call our offices after fire or water damage in the Bantam area, you can count on us to be there from the beginning to the end.  

When is a Water Damage Event NOT Covered by Insurance?

9/27/2021 (Permalink)

Wall covered with mold Some mold infestations are covered by insurance. Others are not.

Many of us purchase homeowners insurance for the peace of mind that comes with knowing that if there is a problem with our homes, the repair expenses will be covered.

You might be surprised, however, to learn the home damage scenarios in which your home may not be covered.

  1. Flooding. Flooding caused by natural disasters (such as heavy rain) are generally not covered. If you live an area which is susceptible to flooding, homeowners should purchase separate flood insurance from The National Flood Insurance Program. Accidental flooding such as instances caused by a burst pipe in your home is usually covered by home insurance.
  2. Earth movement, which refers to earthquakes, sinkholes, and landslides, aren’t covered. You can get separate policies for these types of events however in Connecticut, earthquakes are not a high concern to most homeowners.
  3. Mold. Whether or not mold is covered by insurance depends on what caused the mold to grow. If the source of moisture that led to mold growth was due to neglected home maintenance, it’s very unlikely that you’ll be covered. Also, mold occurring after flood damage caused by natural disasters isn’t covered either. However, mold that grows as a result of an unexpected act - such as a fire or pipe burst, is usually covered. In our work at SERVPRO of Southbury/Torrington, we remediate mold in homes after they have water damage from a pipe burst.
  4. Construction work damage – Standard homeowners insurance usually won’t cover any damage that arises from renovating your home. When hiring a contractor, make sure they are licensed for any liability.
  5. Termite infestation is a big problem in the U.S.. The National Pest Management Association estimates termites cause $5 billion in damage across the country each year. To avoid this problem, hire a licensed pest control company to inspect your home regularly.
  6. Roof Damage. If damage to your roof was caused by neglect, any subsequent water damage may not be covered by your homeowners insurance policy. Roof damage caused by a tree falling on it or shingles ripped off by strong winds, the leaks are typically covered.

You can't plan for every disaster but, in general, maintaining your home properly will help protect you. Also, obtaining special insurance for scenarios that you might be at risk for - such as flooding or mold - gives you extra protection against insurance denial.

We Rebuild Homes After Water Damage

8/16/2021 (Permalink)

If you home has experienced water or fire damage that has affected your roof, windows or exterior walls, protecting your home is our immediate concern. After receiving your call, our crew will come out to your home and tarp and board up damaged windows and roofs. This prevents additional damage from rain or debris as well as secures your structure and its contents. 

Once we've made certain that no further damage can occur, we begin the restoration process. We remove any remaining water and dry out the structure. Our office staff, Theny and Alexis, will order a dumpster for you and the crew will discard any materials such as flooring, insulation and wet sheetrock that are unsalvageable.  Our team sorts through and inventories your belongings, working with your insurance adjustor to determine which items are salvageable. Contents that can be saved are restored professionally, typically off site at our production facility. Your home will be sanitized and ready for reconstruction.  

The professionals at SERVPRO of Southbury/Torrington can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low. Our Connecticut certified construction team can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality. 

The services that we provide includes:  

  • Carpet Repair and Installation 
  • Board Up 
  • Document Drying 
  • Dry Cleaning 
  • Drywall Installation 
  • Drywall Removal 
  • Electrical Services 
  • Furniture Restoration 
  • General Contracting 
  • Hardwood Floor Repair 
  • HVAC Services 
  • Linoleum Floor Repair 
  • Marble Floor Repair 
  • Move Out 
  • Painting 
  • Plumbing 
  • Portable Power 
  • Roof Tarp 
  • Roofing Services 
  • Scalable Resources 
  • Temporary Fencing 
  • Temporary Warehouse Space 
  • Tile Floor Repair 
  • Tree Removal 

Whether your home just needs a laminate flooring replaced or a full rebuild after fire damage, the SERVPRO of Southbury/Torrington team is qualified to do the job.

When you call our offices after fire or water damage in the Bantam area, you can count on us to be there from the beginning to the end.  

After the Water is Gone, We Restore Your Home

5/7/2021 (Permalink)

If you home has experienced water or fire damage that has affected your roof, windows or exterior walls, protecting your home is our immediate concern. After receiving your call, our crew will come out to your home and tarp and board up damaged windows and roofs. This prevents additional damage from rain or debris as well as secures your structure and its contents. 

Once we've made certain that no further damage can occur, we begin the restoration process. We remove any remaining water and dry out the structure. Our office staff, Theny and Alexis, will order a dumpster for you and the crew will discard any materials such as flooring, insulation and wet sheetrock that are unsalvageable.  Our team sorts through and inventories your belongings, working with your insurance adjustor to determine which items are salvageable. Contents that can be saved are restored professionally, typically off site at our production facility. Your home will be sanitized and ready for reconstruction.  

The professionals at SERVPRO of Southbury/Torrington can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low. Our Connecticut certified construction team can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality. 

The services that we provide includes:  

  • Carpet Repair and Installation 
  • Board Up 
  • Document Drying 
  • Dry Cleaning 
  • Drywall Installation 
  • Drywall Removal 
  • Electrical Services 
  • Furniture Restoration 
  • General Contracting 
  • Hardwood Floor Repair 
  • HVAC Services 
  • Linoleum Floor Repair 
  • Marble Floor Repair 
  • Move Out 
  • Painting 
  • Plumbing 
  • Portable Power 
  • Roof Tarp 
  • Roofing Services 
  • Scalable Resources 
  • Temporary Fencing 
  • Temporary Warehouse Space 
  • Tile Floor Repair 
  • Tree Removal 

Whether your home just needs a laminate flooring replaced or a full rebuild after fire damage, the SERVPRO of Southbury/Torrington team is qualified to do the job.

When you call our offices after fire or water damage in the Bantam area, you can count on us to be there from the beginning to the end.  

3 Reasons Why Commercial Property Owners Choose SERVPRO

4/14/2021 (Permalink)

1. 24 Hour / 365 Days a Year Emergency Response

The key to controlling water damage and recovery costs? Quick action. The rapid response and training of the SERVPRO of Southbury/Torrington helps limit damage and gets your facility back in operation quickly. We have teams on call around the clock in order to be available as soon as possible when you need us. 

2. Reduced Recovery Time

When storm,  fire, water or mold damage strikes a commercial facility, it affects everyone – the owner,  the management team, employees, tenants, and even customers. In a business, even what might seem like a small disaster, such as a stove fire or toilet overflow, can lead to a big inconvenience.

We know that every minute counts. Because we arrive quickly, and equipped ready to start the mitigation process immediately, the amount of time it takes to get your business back up and running is reduced. 

3. The SERVPRO Nationwide Large Loss Response Team

With SERVPRO, you get the best of both worlds - we are a locally owned and operated franchise that also has access to the SERVPRO system has a nationwide Large Loss Response Team in the event of a large scale loss. 

Each of SERVPRO’s over 1,900 nationwide franchises is independently owned and operated by trained professionals committed to providing the highest level of emergency cleanup and restoration services and customer satisfaction. What this means to you, the commercial property owner or manager, is if you experience a water damage event, the SERVPRO of Southbury/Torrington professionals will provide quality service 24 hours a day, 365 days a year.

There are Many Restoration Companies Out There. Here's Why We're Different.

1/27/2021 (Permalink)

We know that when choosing a restoration company after you have experienced water, fire, mold, storm or biohazard damage, you may do an internet search and see ads from several restoration companies. Most of our customers have little knowledge of the restoration process and are in a stressed state due to the damage to their home or business. The decision of which restoration company to choose may be overwhelming.

At SERVPRO of Southbury/Torrington, we strive to stand out from the rest by giving our customers the very best service from beginning to end. Our office staff, Kathy, Theny, Alexis and Keri, have all been with us for years and have extensive knowledge of the restoration process. When you call our office, you may have many questions about our restoration work or how to handle your insurance claim. Our staff helps guide customers through the process and is available to answer all of your questions.

Although SERVPRO is a national corporation, the owner of our franchise, Greg Geaski, and the rest of our team live locally and are part of the community.  We have teams on call and ready to respond to emergencies 24 hours a day. This is our community and we treat our customers as we would a neighbor. We know that having strangers in your home isn’t always easy on a homeowner. Our crew is a group of friendly and respectful men and women who our customers feel at ease with.  Every job is assigned a Production Manager who is available should you have any concerns or questions about the work being done.

You may be surprised to learn that there are no federal requirements for the restoration industry. At SERVPRO of Southbury/Torrington, we believe that training and education is an important factor in why we are so successful. As part of a national franchise system that has been the nation’s leader in the water and fire restoration industry for 50 years, all of the training that SERVPRO has to offer is available to us. We also send our team members to classes through the IICRC for advanced training. Whereas, in general, there is a high turnover in the restoration industry, most of our team members have been with us for years- several for over 10 years! Decades of restoration work has provided our restoration technicians with the experience and expertise not found in a classroom.

After the water has been cleaned up and the fire damaged walls removed from your home, our building services team will rebuild your home to make it “Like it never even happened,” (or better!). Our construction team is licensed by the State of Connecticut and does beautiful work. Whether you need your roof boarded up, your wood floors replaced or a new kitchen installed, we will repair your home and make it shine again.

Not only do we restore homes in Hartford and Litchfield Counties, we are also the area’s first choice for commercial restoration work.  We understand that business owners have unique concerns when their building experiences water or smoke damage. With inventory at risk of becoming damaged, customer and employee safety concerns and the cost of having your doors closed for any length of time, your commercial business needs a quick, professional response. We have the equipment and team to handle large scale commercial property restoration including smoke and soot damage, flooding caused by a sprinkler malfunction, public toilet or sewage backups, apartment complex fires and roof leaks. Whatever your restoration needs, you can count on our team to get your business back in business quickly.

At SERVPRO of Southbury/Torrington, we’ve assembled the best team of local folks who are highly trained and experienced in the water, fire and mold restoration industry. Customer satisfaction is our number one priority and we are here to make the restoration process on your home or business go a smoothly as possible. From your first call until the restoration is complete, we will be with you every step of the way.

What Makes Us Shine

11/30/2020 (Permalink)

We are sometimes asked what makes SERVPRO of Southbury/Torrington stand out against other restoration companies.

We know that when choosing a restoration company after you have experienced water, fire, mold, storm or biohazard damage, you may do an internet search and see ads from several restoration companies. Most of our customers have little knowledge of the restoration process and are in a stressed state due to the damage to their home or business. The decision of which restoration company to choose may be overwhelming.

At SERVPRO of Southbury/Torrington, we strive to stand out from the rest by giving our customers the very best service from beginning to end. Our office staff, Kathy, Theny, Alexis and Keri, have all been with us for years and have extensive knowledge of the restoration process. When you call our office, you may have many questions about our restoration work or how to handle your insurance claim. Our staff helps guide customers through the process and is available to answer all of your questions.

Although SERVPRO is a national corporation, the owner of our franchise, Greg Geaski, and the rest of our team live locally and are part of the community.  We have teams on call and ready to respond to emergencies 24 hours a day. This is our community and we treat our customers as we would a neighbor. We know that having strangers in your home isn’t always easy on a homeowner. Our crew is a group of friendly and respectful men and women who our customers feel at ease with.  Every job is assigned a Production Manager who is available should you have any concerns or questions about the work being done.

You may be surprised to learn that there are no federal requirements for the restoration industry. At SERVPRO of Southbury/Torrington, we believe that training and education is an important factor in why we are so successful. As part of a national franchise system that has been the nation’s leader in the water and fire restoration industry for 50 years, all of the training that SERVPRO has to offer is available to us. We also send our team members to classes through the IICRC for advanced training. Whereas, in general, there is a high turnover in the restoration industry, most of our team members have been with us for years- several for over 10 years! Decades of restoration work has provided our restoration technicians with the experience and expertise not found in a classroom.

After the water has been cleaned up and the fire damaged walls removed from your home, our building services team will rebuild your home to make it “Like it never even happened” (or better!). Our construction team is licensed by the State of Connecticut and does beautiful work. Whether you need your roof boarded up, your wood floors replaced or a new kitchen installed, we will repair your home and make it shine again.

Not only do we restore homes in Hartford and Litchfield Counties, we are also the area’s first choice for commercial restoration work.  We understand that business owners have unique concerns when their building experiences water or smoke damage. With inventory at risk of becoming damaged, customer and employee safety concerns and the cost of having your doors closed for any length of time, your commercial business needs a quick, professional response. We have the equipment and team to handle large scale commercial property restoration including smoke and soot damage, flooding caused by a sprinkler malfunction, public toilet or sewage backups, apartment complex fires and roof leaks. Whatever your restoration needs, you can count on our team to get your business back in business quickly.

At SERVPRO of Southbury/Torrington, we’ve assembled the best team of local folks who are highly trained and experienced in the water, fire and mold restoration industry. Customer satisfaction is our number one priority and we are here to make the restoration process on your home or business go a smoothly as possible. From your first call until the restoration is complete, we will be with you every step of the way.

We Not Only Restore Your Home, We Rebuild It!

10/12/2020 (Permalink)

Most people know that SERVPRO is the nation's leader in water damage restoration.

You've seen the commercials, our trucks out on the road and perhaps a friend has used our service. However, many of our restoration customers are surprised to learn that our franchise, SERVPRO of Southbury/Torrington, offers construction services as well.  

After the fire is put out, the water is extracted, the structure dried, the odor removed, the mold remediated, and the contents cleaned, there is often still the issue of returning the physical structure back to preloss condition. When our restoration crew has completed the restoration of water and fire damage in a structure, our building services team will take over for the rebuilding phase. 

Our professional and licensed contractors will meet with you to assess the damage and formulate a plan to rebuild your home or business.

Whether you need a few walls in your home sheet-rocked, a total replacement of your kitchen or a new roof, our team is trained and experienced to do the job. We work with your homeowner's insurance company estimator to ensure that the repair costs are in line with your policy's coverage.  

Using our building services team for your construction needs streamlines the process for you, enabling you to get back into your home as soon as possible. If you've had a fire in your Milford home, we know that you have been through a traumatic experience.

Our goal is to leave our customers a home that is even better than before their disaster happened.

OUR WORK

kitchen that we rebuilt after it experienced extensive water damage from a pipe burst in Middlebury.

Flooring, walls and molding replaced after water damage in a Waterbury home. 

Kitchen rebuild in a Torrington home. 

New walls and ceilings after an ice dam caused mold in this New Haven County home.

Why SERVPRO of Southbury/Torrington?

10/5/2020 (Permalink)

We know that when choosing a restoration company after you have experienced water, fire, mold, storm or biohazard damage, you may do an internet search and see ads from several restoration companies. Most of our customers have little knowledge of the restoration process and are in a stressed state due to the damage to their home or business. The decision of which restoration company to choose may be overwhelming.

At SERVPRO of Southbury/Torrington, we strive to stand out from the rest by giving our customers the very best service from beginning to end. Our office staff has decades of combined experience and know the ins and outs of the restoration industry.When you call our office, you may have many questions about our restoration work or how to handle your insurance claim. Our staff helps guide customers through the process and is available to answer all of your questions.

Although SERVPRO is a national corporation, the owner of our franchise, Greg Geaski, and the rest of our team live locally and are part of the community.  We have teams on call and ready to respond to emergencies 24 hours a day. This is our community and we treat our customers as we would a neighbor. We know that having strangers in your home isn’t always easy on a homeowner. Our crew is a group of friendly and respectful men and women who our customers feel at ease with.  Every job is assigned a Production Manager who is available should you have any concerns or questions about the work being done.

You may be surprised to learn that there are no federal requirements for the restoration industry. At SERVPRO of Southbury/Torrington, we believe that training and education is an important factor in why we are so successful. As part of a national franchise system that has been the nation’s leader in the water and fire restoration industry for 50 years, all of the training that SERVPRO has to offer is available to us. We also send our team members to classes through the IICRC for advanced training. Whereas, in general, there is a high turnover in the restoration industry, most of our team members have been with us for years- several for over 10 years! Decades of restoration work has provided our restoration technicians with the experience and expertise not found in a classroom.

After the water has been cleaned up and the fire damaged walls removed from your home, our building services team will rebuild your home to make it “Like it never even happened,” (or better!). Our construction team is licensed by the State of Connecticut and does beautiful work. Whether you need your roof boarded up, your wood floors replaced or a new kitchen installed, we will repair your home and make it shine again.

Not only do we restore homes in Connecticut,  we are also the area’s first choice for commercial restoration work.  We understand that business owners have unique concerns when their building experiences water or smoke damage. With inventory at risk of becoming damaged, customer and employee safety concerns and the cost of having your doors closed for any length of time, your commercial business needs a quick, professional response. We have the equipment and team to handle large scale commercial property restoration including smoke and soot damage, flooding caused by a sprinkler malfunction, public toilet or sewage backups, apartment complex fires and roof leaks. Whatever your restoration needs, you can count on our team to get your business back in business quickly.

At SERVPRO of Southbury/Torrington, we’ve assembled the best team of local folks who are highly trained and experienced in the water, fire and mold restoration industry. Customer satisfaction is our number one priority and we are here to make the restoration process on your home or business go a smoothly as possible. From your first call until the restoration is complete, we will be with you every step of the way.

As Connecticut cautiously reopens, we are here to help!

5/12/2020 (Permalink)

As Connecticut cautiously reopens, we are here to help!

We are here and ready to aid you in your time of need, providing cleaning services so your facility can be cleaned and ready to resume business.

Our team is available to sanitize area businesses such as:

Nursing Homes
Hair Salons
Manufacturing Facilities
Apartment Complexes
Daycares
Summer Camps
Restaurants
Retail Shops
Medical Offices

We know that one size does not fit all when it comes to cleaning a business. We offer one time sanitization services so that businesses can reopen with a clean slate as well as regularly scheduled maintenance cleaning to support efforts to slow the spread of Covid-19 as customers flow through your building.

We also understand that as we move through this process of reopening, unforeseen situations may arise. Please know that we are here to help you navigate whatever lies ahead.

SERVPRO of Southbury/Torrington's Response to Coronavirus in Connecticut

4/14/2020 (Permalink)

The Covid-19 pandemic has hit us all hard here in Connecticut. Our owner, staff and crew live here too and are experiencing work and school closures as well as the illness of our fellow residents alongside our neighbors.  Our team has made a commitment to keep our operations going and remain available to help our customers during this time. Not only do our customers continue to need restoration after water and fire damage, they now need the cleaning and sanitization of their homes and businesses.

We've considered ways in which we can keep our crew, as well as our customers, safe during this time. When on a job, our crew will be following social distancing guidelines, keeping 6 feet away from our customers. They now wear protective gear, including masks and gloves on all jobs. Additionally, our team is wiping down all surfaces that we touch with SERVPROXIDE™, a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. Currently there are no disinfectants that have been tested specifically for this particular emerging viral pathogen. However, per the CDC, this product can be used against COVID-19.  In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. Porous materials like carpet, rugs, upholstered items, and draperies that are not water sensitive can also be wet cleaned using SERVPROXIDE™.

We've had calls from our business and residential customers seeking coronavirus cleaning - both as a proactive measure as well as in cases where there has been a confirmed case. In response, we are offering an affordable service to disinfect structures. This consists of applying SERVPROXIDE™ via foggers to sanitize  commercial and residential buildings. Please call our office at (203) 267-6262 for details and pricing on this service.

Our thoughts and prayers are with all of our friends and neighbors who have been affected by coronavirus.

Happy New Year From All of Us at SERVPRO of Southbury/Torrington

12/30/2019 (Permalink)

Group of people posing for a photo in a restaurant We are looking forward to what the Twenties have in store for us!

With the Twenty-Teens coming to an end, we are amazed at how much our company has accomplished in the last decade.

Most notably, we went from one SERVPRO franchise to three. Our crew and staff numbers grew exponentially, as did our "fleet" (those bright green vans that you see on the road!). With the acquisition of the new franchises also came two new facilities which allowed us to accommodate our customers in new areas of Connecticut.

Looking back, we could not have imagined such growth and success. We owe it all to the collaborative effort of our owner, Greg Geaski, our staff and our crew -  many of whom have been with us for much of the last decade. And, of course, we couldn't have done it without our customers.

We're excited to see how the next decade unfolds and discover what's in store for us in the 2020's!

We wish all of our customers, friends and families a Happy New Year!

We are Open 24/7 - Even on Holidays - to Respond to Your Water and Fire Damage

11/27/2019 (Permalink)

graphic image of a turkey with servpro air cleaner as its body Happy Thanksgiving to everyone!

Thanksgiving is the start of the holiday season, which is filled with family, cooking and celebration for many of us.

In the Northeast, it also falls during this time when the weather changes drastically and can be somewhat unpredictable. In Torrington,  we've seen temps ranging from 17 to 60 degrees in the month November already.

The potential for freezing weather followed by warming temps and rain makes November a month in which we see a rise in water damage calls. Frozen pipes burst and basements flood. 

Home fires also begin to rise in November, due to the use of wood and electric heat sources as well as cooking fires. With company over and many things on the stove, the kitchen is often left unattended. Our office receives a number of calls each Thanksgiving from homeowners whose holiday was disrupted due to a kitchen fire. 

We wish you all a wonderful Thanksgiving however if you do have water or fire damage, you can trust that SERVPRO of Southbury/Torrington will be there to help. We have crew members on call to respond to your call 24/7 - even on holidays. 

SERVPRO of Southbury/Torrington Rebuilds Homes After Water and Fire Damage

10/23/2019 (Permalink)

Phot with 2 fireplaces. One with broken crumbled stone and the other with new shiny brick After water and fire damage damaged this home, our team rebuilt it. The work included refinishing the fireplace.

If you home has experienced water or fire damage that has affected your roof, windows or exterior walls, protecting your home is our immediate concern. After receiving your call, our crew will come out to your home and tarp and board up damaged windows and roofs. This prevents additional damage from rain or debris as well as secures your structure and its contents. 

Once we've made certain that no further damage can occur, we begin the restoration process. We remove any remaining water and dry out the structure. Our office staff, Theny and Alexis, will order a dumpster for you and the crew will discard any materials such as flooring, insulation and wet sheetrock that are unsalvageable.  Our team sorts through and inventories your belongings, working with your insurance adjustor to determine which items are salvageable. Contents that can be saved are restored professionally, typically off site at our production facility. Your home will be sanitized and ready for reconstruction.  

The professionals at SERVPRO of Southbury/Torrington can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low. Our Connecticut certified construction team can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality. 

The services that we provide includes:  

  • Carpet Repair and Installation 
  • Board Up 
  • Document Drying 
  • Dry Cleaning 
  • Drywall Installation 
  • Drywall Removal 
  • Electrical Services 
  • Furniture Restoration 
  • General Contracting 
  • Hardwood Floor Repair 
  • HVAC Services 
  • Linoleum Floor Repair 
  • Marble Floor Repair 
  • Move Out 
  • Painting 
  • Plumbing 
  • Portable Power 
  • Roof Tarp 
  • Roofing Services 
  • Scalable Resources 
  • Temporary Fencing 
  • Temporary Warehouse Space 
  • Tile Floor Repair 
  • Tree Removal 

Whether your home just needs a laminate flooring replaced or a full rebuild after fire damage, the SERVPRO of Southbury/Torrington team is qualified to do the job.

When you call our offices after fire or water damage in the Bantam area, you can count on us to be there from the beginning to the end.  

Why Choose SERVPRO of Southbury/Torrington as Your Restoration Specialists?

10/15/2019 (Permalink)

We know that when choosing a restoration company after you have experienced water, fire, mold, storm or biohazard damage, you may do an internet search and see ads from several restoration companies. Most of our customers have little knowledge of the restoration process and are in a stressed state due to the damage to their home or business. The decision of which restoration company to choose may be overwhelming.

At SERVPRO of Southbury/Torrington, we strive to stand out from the rest by giving our customers the very best service from beginning to end. Our office staff has decades of combined experience and know the ins and outs of the restoration industry.When you call our office, you may have many questions about our restoration work or how to handle your insurance claim. Our staff helps guide customers through the process and is available to answer all of your questions.

Although SERVPRO is a national corporation, the owner of our franchise, Greg Geaski, and the rest of our team live locally and are part of the community.  We have teams on call and ready to respond to emergencies 24 hours a day. This is our community and we treat our customers as we would a neighbor. We know that having strangers in your home isn’t always easy on a homeowner. Our crew is a group of friendly and respectful men and women who our customers feel at ease with.  Every job is assigned a Production Manager who is available should you have any concerns or questions about the work being done.

You may be surprised to learn that there are no federal requirements for the restoration industry. At SERVPRO of Southbury/Torrington, we believe that training and education is an important factor in why we are so successful. As part of a national franchise system that has been the nation’s leader in the water and fire restoration industry for 50 years, all of the training that SERVPRO has to offer is available to us. We also send our team members to classes through the IICRC for advanced training. Whereas, in general, there is a high turnover in the restoration industry, most of our team members have been with us for years- several for over 10 years! Decades of restoration work has provided our restoration technicians with the experience and expertise not found in a classroom.

After the water has been cleaned up and the fire damaged walls removed from your home, our building services team will rebuild your home to make it “Like it never even happened” (or better!). Our construction team is licensed by the State of Connecticut and does beautiful work. Whether you need your roof boarded up, your wood floors replaced or a new kitchen installed, we will repair your home and make it shine again.

Not only do we restore homes in Connecticut,  we are also the area’s first choice for commercial restoration work.  We understand that business owners have unique concerns when their building experiences water or smoke damage. With inventory at risk of becoming damaged, customer and employee safety concerns and the cost of having your doors closed for any length of time, your commercial business needs a quick, professional response. We have the equipment and team to handle large scale commercial property restoration including smoke and soot damage, flooding caused by a sprinkler malfunction, public toilet or sewage backups, apartment complex fires and roof leaks. Whatever your restoration needs, you can count on our team to get your business back in business quickly.

At SERVPRO of Southbury/Torrington, we’ve assembled the best team of local folks who are highly trained and experienced in the water,fire and mold restoration industry. Customer satisfaction is our number one priority and we are here to make the restoration process on your home or business go a smoothly as possible. From your first call until the restoration is complete, we will be with you every step of the way.

Meet The Team: Roseann Santamaria, Business Development

7/24/2019 (Permalink)

servpro employee standing Roseann Santamaria is part of the Business Development Team at SERVPRO of Southbury/Torrington.

These days, most of us use online reviews as a factor in our decision of which product to buy or company to hire. Online reviews are especially helpful in our industry, as most homeowners have not researched water damage restoration companies until they find themselves in an emergency situation.

We recently received a recommendation on Facebook from an insurance professional who has worked with Roseann Santamaria, from our Business Development Department, over the years. Judith had received a call from a homeowner who had flooding and was not able to find a restoration company who could come out quickly. Judith knew exactly who to call. 

"I sell homeowners insurance and had an insured call in frantic to put in a claim for a busted pipe. The insured has severe allergies to mold and was very concerned about it. Before she called our office she called two remediation companies, both said they could be there in 1-2 days. She called our office and asked if I knew anyone who could come out. While I was on the phone with my insured I texted Roseann with SERVPRO, she immediately responded. I let my insured know Roseann would reach out to her, before I hung up with the insured Roseann was calling on her other line! Roseann got her crew out the same day and my insured was thrilled with Roseann’s service. Roseann’s quick response and great follow through with my insured made me shine in my clients eyes. I highly recommend Roseann with SERVPRO!"

Roseann grew up in Shelton, CT, and has lived in the area all of her life. She went to school and college locally and raised her family here.  She has been with SERVPRO of Southbury/Torrington since 2017, having to come to us after a decade of running her own auto glass business. Roseann loves spending time with her family, visiting Port Jeff, boating, reading and golfing. She hopes to visit Aruba some day soon!

If you live in the area, it's likely that you've crossed paths with Roseann at some point. She is very active in our community and can be found volunteering to play Mrs. Claus at a local school, collecting food for the Sterling House Community Center, participating in a number of charity golf tournaments or attending a Chamber of Commerce event.

Life is not always easy and we are amazed at Roseann's ability to look past her own circumstances and always be on the lookout for a way that she can help others. A while back, I asked Roseann what she loves about her job here at SERVPRO of Southbury/Torrington. She replied:

"When you get that phone call from your client with a "thank you" that you were able to help their client when they needed you the most.  You know that you have their trust in your team and in you."

Surprising Events That are not Covered by Homeowner's Insurance

5/13/2019 (Permalink)

Is attic mold caused by a roof leak covered by your homeowner's insurance?

Many of us purchase homeowners insurance for the peace of mind that comes with knowing that if there is a problem with our homes, the repair expenses will be covered.

You might be surprised, however, to learn the home damage scenarios in which your home may not be covered.

  1. Flooding. Flooding caused by natural disasters (such as heavy rain) are generally not covered. If you live an area which is susceptible to flooding, homeowners should purchase separate flood insurance from The National Flood Insurance Program. Accidental flooding such as instances caused by a burst pipe in your home is usually covered by home insurance.
  2. Earth movement, which refers to earthquakes, sinkholes, and landslides, aren’t covered. You can get separate policies for these types of events however in Connecticut, earthquakes are not a high concern to most homeowners.
  3. Mold. Whether or not mold is covered by insurance depends on what caused the mold to grow. If the source of moisture that led to mold growth was due to neglected home maintenance, it’s very unlikely that you’ll be covered. Also, mold occurring after flood damage caused by natural disasters isn’t covered either. However, mold that grows as a result of an unexpected act - such as a fire or pipe burst, is usually covered. In our work at SERVPRO of Milford-Orange-Stratford, we remediate mold in homes after they have water damage from a pipe burst.
  4. Construction work damage – Standard homeowners insurance usually won’t cover any damage that arises from renovating your home. When hiring a contractor, make sure they are licensed for any liability.
  5. Termite infestation is a big problem in the U.S.. The National Pest Management Association estimates termites cause $5 billion in damage across the country each year. To avoid this problem, hire a licensed pest control company to inspect your home regularly.
  6. Roof Damage. If damage to your roof was caused by neglect, any subsequent water damage may not be covered by your homeowners insurance policy. Roof damage caused by a tree falling on it or shingles ripped off by strong winds, the leaks are typically covered.

You can't plan for every disaster but, in general, maintaining your home properly will help protect you. Also, obtaining special insurance for scenarios that you might be at risk for - such as flooding or mold - gives you extra protection against insurance denial.

Employee Spotlight: Theny Hovey and Alexis Phouadara

4/16/2019 (Permalink)

This month, we’ve decided to spotlight two of our employees who have really kept our office running smoothly over the past few months. 

Theny and Alexis are the administrative assistants who answer the phone when you call our office.  When our office manager Kathy took a temporary medical absence this winter, Alexis and Theny rose to the occasion and held everything together.

The work of an admin at SERVPRO of Southbury/Torrington requires the ability to multitask while still paying attention to each detail. Between calls from customers, contacting insurance agents, scheduling appointments as well as conveying information to the crew, our admins have their hands full. Theny and Alexis go through each day their cheerful, enthusiastic selves who are always eager to lend a hand. Whatever situation arises in the day to day business here, both of these ladies use their problem solving skills to help our customers and the team.

Theny Hovey was born and educated in the Philippines. She loves to travel and read.  When asked about her work here at SERVPRO, she wrote “I’m glad to have the opportunity to work at SERVPRO on a team that is of a caring environment.  What I love most about working at SERVPRO of Southbury/Torrington is being able to value work-life balance.”

Alexis Phouadara has been in this industry for 4 years and is certified in Water Damage Restoration. She grew up and still currently resides in New Haven, CT.  She loves collecting, doing make-up and the Golden State Warriors. Her favorite food is almost everything from her culture, Laos and Thai. Last, but not least, her favorite person in the entire world? Her 6 year old daughter, Sophia!

Thank you to Alexis and Theny for your hard work and commitment to our team. You are the glue that keeps us all together and we appreciate all that you bring to our organization.

We are Grateful for Our Team on Employee Appreciation Day

2/26/2019 (Permalink)

Thank you to our team on this Employee Appreciation day!

March 1st is National Employee Appreciation Day and we couldn't let that pass without a shout out to our staff and crew for all of the hard work that they do.

We know that the job that they do isn't always easy. Our crew often works in less than optimal conditions - cleaning up sewage backups, household heating oil spills and mold infestations in residences and businesses throughout the Torrington area. They are on call 24 hours a day and seven days a week to respond to water and fire damage emergencies. They bring a positive attitude to each job that they arrive at and help our customers through a difficult time with respect and courtesy.

Our fantastic crew is supported by an office staff who are unparalleled in their ability to keep us all organized and on task while at the same time serving our customers 110%. We are amazed at their ability to juggle so many tasks with calm and ease.

We are grateful to have found this amazing group of people who make up our team and want to send them a BIG THANK YOU on this Employee Appreciation Day!

Why Should You Choose SERVPRO of Southbury/Torrington For Your Restoration Needs?

10/29/2018 (Permalink)

We are sometimes asked what makes SERVPRO of Southbury/Torrington stand out against other restoration companies.

We know that when choosing a restoration company after you have experienced water, fire, mold, storm or biohazard damage, you may do an internet search and see ads from several restoration companies. Most of our customers have little knowledge of the restoration process and are in a stressed state due to the damage to their home or business. The decision of which restoration company to choose may be overwhelming.

At SERVPRO of Southbury/Torrington, we strive to stand out from the rest by giving our customers the very best service from beginning to end. Our office staff, Kathy, Theny, Alexis and Keri, have all been with us for years and have extensive knowledge of the restoration process. When you call our office, you may have many questions about our restoration work or how to handle your insurance claim. Our staff helps guide customers through the process and is available to answer all of your questions.

Although SERVPRO is a national corporation, the owner of our franchise, Greg Geaski, and the rest of our team live locally and are part of the community.  We have teams on call and ready to respond to emergencies 24 hours a day. This is our community and we treat our customers as we would a neighbor. We know that having strangers in your home isn’t always easy on a homeowner. Our crew is a group of friendly and respectful men and women who our customers feel at ease with.  Every job is assigned a Production Manager who is available should you have any concerns or questions about the work being done.

You may be surprised to learn that there are no federal requirements for the restoration industry. At SERVPRO of Southbury/Torrington, we believe that training and education is an important factor in why we are so successful. As part of a national franchise system that has been the nation’s leader in the water and fire restoration industry for 50 years, all of the training that SERVPRO has to offer is available to us. We also send our team members to classes through the IICRC for advanced training. Whereas, in general, there is a high turnover in the restoration industry, most of our team members have been with us for years- several for over 10 years! Decades of restoration work has provided our restoration technicians with the experience and expertise not found in a classroom.

After the water has been cleaned up and the fire damaged walls removed from your home, our building services team will rebuild your home to make it “Like it never even happened” (or better!). Our construction team is licensed by the State of Connecticut and does beautiful work. Whether you need your roof boarded up, your wood floors replaced or a new kitchen installed, we will repair your home and make it shine again.

Not only do we restore homes in Hartford and Litchfield Counties, we are also the area’s first choice for commercial restoration work.  We understand that business owners have unique concerns when their building experiences water or smoke damage. With inventory at risk of becoming damaged, customer and employee safety concerns and the cost of having your doors closed for any length of time, your commercial business needs a quick, professional response. We have the equipment and team to handle large scale commercial property restoration including smoke and soot damage, flooding caused by a sprinkler malfunction, public toilet or sewage backups, apartment complex fires and roof leaks. Whatever your restoration needs, you can count on our team to get your business back in business quickly.

At SERVPRO of Southbury/Torrington, we’ve assembled the best team of local folks who are highly trained and experienced in the water,fire and mold restoration industry. Customer satisfaction is our number one priority and we are here to make the restoration process on your home or business go a smoothly as possible. From your first call until the restoration is complete, we will be with you every step of the way.

Meet the Team: Kirk Hart, Restoration Technician

10/23/2018 (Permalink)

Kirk Hart is a restoration technician at SERVPRO of Southbury/Torrington.

Our crew works day after day, helping home and business owners during difficult times. They are on call throughout the night, on weekends, on holidays and in bad weather.  Their dedication to their jobs often goes without much recognition. This month, we’d like to recognize one of our crew members who shows up with a smile on his face no matter what the circumstances.

Kirkland Hart has worked in the restoration industry for seven years, the last five with our SERVPRO franchises. Originally from Clarendon, Jamaica, Kirk now lives in Bridgeport with his wife and four children. When not at work, you can find him playing soccer (futbol) or dominos or enjoying his favorite meal, chicken and rice. 

If we were to make a list of what attributes make a valuable employee, Kirk would be in mind. What stands out about Kirk is his can-do attitude and willingness to help our customers as well as others on the crew. If there is a job that needs to be done, Kirk will make it happen - even if that means coming into work early and staying late. He takes pride in his work and easily falls into a leadership role with our newer employees.  

We understand that our customers are dealing with a stressful situation and having a crew in their home can sometimes be difficult. Kirk’s smile and friendly nature enable him to connect with our customers and put them at ease. He is kind and helpful when people need it most. We are grateful to have such a guy as part of our team. 

Meet The Team: Matt Caulfield, Production Manager

9/18/2018 (Permalink)

Matt Caulfield is a Production Manager at SERVPRO of Southbury/Torrington.

Going above and beyond is the norm for our employees.

Every day, we see them give their all and then some to our customers. This month, we'd like to recognize Matt Caulfield for his dedication to his work at SERVPRO of Southbury/Torrington.  

Matt has been at SERVPRO for five years, having come from the construction and mortgage industries. He is the kind of guy who throws himself whole-heartedly into whatever he does and has worked his way to a position of Production Manager at SERVPRO.  Matt is an extremely dedicated professional who is courteous, cares about his customers, is quick to return phone calls and sincerely wants the best outcome for his clients. In fact, clients often go out of their way to let us know how impressed they were with Matt's service.  

Matt lives in Milford, CT and is an avid fan of the Minnesota Vikings and the Georgia Bulldogs. An athlete himself, Matt loves snowboarding, football and working out. He can't pass up a piece of pizza and loves country music. I was surprised to learn that his favorite tv show is "This is Us" - you never know who is watching that show! His dream is to spend time on a Caribbean Island someday.  

Matt's co-workers know that if they need a hand with anything, he is there to help- often without being asked. He is a pleasure to work with and brings a positive vibe to our office and the work site.  Matt finds it personally rewarding when he can take an overwhelming loss and turn it around for the very best outcome for the customer. In an industry like ours, where homeowners are dealing with stressful and often emotional situations, Matt's commitment to help, and not just "get the job done", truly makes a difference. 

Meet The Team: Rob Fox, Operations Manager

6/4/2018 (Permalink)

Rob Fox is the operations manager for all 3 of our SERVPRO franchises. He has 13 years in the emergency water, fire and mold restoration industries.

Many of our customers have had the opportunity to meet Robert Fox, the Operations Manager for all three of our SERVPRO franchises.  Rob has been in the emergency restoration field for 13 years.  Prior to working for SERVPRO of Southbury, Rob served in the United States Navy as an Aviation Ordnance 3rd Class Petty Officer and Restoration Specialist.  He also has experience as a Basic Life Support instructor and Emergency Medical Technician as well as an iron worker.  

A native of Milford, Rob attended Jonathan Law High School. Growing up, he played lacrosse, baseball and football. These days, Rob enjoys spending time with his family, camping and traveling. He can often be found playing and watching football, golfing and going to the range.  He is a coach for the Naugatuck Youth Soccer Club and a member of the CT Young Insurance Professionals organization.

Rob is a highly certified restoration specialist with a long list of certifications in water, fire and mold damage restoration from the IICRC as well as OSHA. These include Water Damage Restoration, Applied Microbial Remediation, Fire and Smoke Restoration, Odor Control,  Applied Structural Drying, Health & Safety, Exam Monitor, Carpet Cleaning, Upholstery & Fabric Cleaning, Journeyman Fire and smoke Restorer,  Journeyman Textile cleaner, Master Fire and Smoke Restorer, Osha 10 and Lead Certification.  

Rob says that working in the restoration industry has given him the ability to help people from the start to the finish of a job. He is able to play a part in making a disaster into something amazing.  When a job is complete, he takes pride in always giving back a home better than it was. Needless to say, with the years of training and experience he brings, we feel fortunate to have Rob as part of the SERVPRO of Southbury team.